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Helpdesk Administrator

Job Posted: 8 days ago

Salary: £ 27,000 - 30,000 / Annum
Job Type: Permanent
Location: Bolton

Expire in: 20 days

Job Description

Are you an organised and customer-focused Helpdesk Administrator with experience in helpdesk, service desk, estimating, maintenance or facilities management? We are recruiting on behalf of a growing business in Bolton for a Helpdesk / Estimator Administrator to join their busy Helpdesk team. This is a varied role combining customer service, job coordination, administration and estimating, making it ideal for someone who enjoys being at the centre of day-to-day operations and managing multiple priorities
  
 Benefits:
  
Salary up to £30,000 - may be some wiggle room for the right candidate 
Hours: Full-time, 40 hours per week 
20 days annual leave + 8 bank holidays 
Free on-site parking 
Full-time, permanent position 
Opportunity to develop within a varied operational role 
Monday to Friday working hours  The Role
 You will manage client requests from initial enquiry through to completion, coordinate engineers and subcontractors, prepare quotations and ensure jobs are accurately recorded and progressed.
  
 Key responsibilities include:
  
Managing incoming client enquiries via telephone, email and helpdesk systems 
Logging, prioritising and allocating reactive maintenance jobs 
Preparing quotations and estimates for maintenance and construction works 
Liaising with clients, contractors, suppliers and internal teams 
Scheduling engineers and subcontractors 
Monitoring jobs against SLAs and client deadlines 
Raising purchase orders and maintaining accurate job costing information 
Producing work orders, reports and supporting documentation 
Maintaining accurate records of jobs, quotations, invoices and communications 
Providing customers with regular progress updates 
Supporting project managers and operational teams with administration 
Booking accommodation for field-based engineers 
Ensuring company procedures, quality and health & safety requirements are followed   Skills/Experience required: 
  
We are looking for someone who is highly organised, commercially aware and confident dealing with customers and contractors.Pr 
Pevious experience within a helpdesk, service desk, estimating, maintenance or administration environment 
Experience using CAFM or job management systems 
Strong organisational and time-management skills 
Excellent telephone and written communication skills 
Strong attention to detail and accuracy 
Good Microsoft Office skills, particularly Excel, Outlook and Word 
A customer-focused approach 
The ability to manage multiple jobs and priorities in a fast-paced environment   Experience within facilities management, construction, maintenance, property services or engineering would be advantageous.
  
 Desirable experience
  
BigChange or another CAFM system 
Reactive and planned maintenance 
Preparing quotations or cost estimates 
Purchase orders, invoicing and job costing 
Subcontractor and supplier coordination    If you are an organised Helpdesk administrator who enjoys coordinating work, dealing with customers and keeping jobs moving, we'd love to hear from you.
  
 Apply today for more information

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