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Helpdesk Administrator
Job Posted: 18 days ago
Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Edinburgh
Expire in: 9 days
Job Description
Helpdesk Administrator - Edinburgh - Salary up to £30,000
CBW is currently recruiting for an experienced and highly organised Helpdesk Administrator to join a busy, site-based facilities team in the heart of Edinburgh. Working closely with the Contract Manager, the successful candidate will play a key role in ensuring the contract achieves 100% compliance across all maintenance, reactive, and quoted works.
Key duties & Responsibilities:
Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
Check and maintain FM Helpdesk Inbox
Schedule reactive and help desk call outs.
To review jobs received during the working day and allocate accordingly to Engineers.
Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
Support the Office & Contract Managers in the administration & delivery of departmental objectives
Attending to queries should they arise
General administration support
Raising Corrective maintenance tasks following on from PPM completed tasks
Organisation of day-to-day work to ensure that all key tasks are fulfilled
Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the ContractRequirements:
Minimum of 2 years' experience in an administrative role, ideally within a facilities or maintenance environment.
Strong customer service and communication skills, with a professional and proactive approach.
Good commercial awareness and experience with financial reporting.
Proficient in Microsoft Excel (intermediate to advanced level) and general computer literacy.
IOSH Managing Safely qualification (desirable).Salary & Benefits:
Salary up to £30,000 (depending on experience)
25 days annual leave plus bank holidays
Company pension scheme
Monday - Friday 8am to 5pm (In office)Before You Apply
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- Date of birth.
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