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Helpdesk Administrator
Job Posted: 2 days ago
Salary: £ 25,000 - 27,000 / Annum
Job Type: Permanent Contract
Location: BR6, Hazelwood, Greater London
Expire in: a month
Job Description
Based in Orpington, Kent
£25,000 - £27,000 per annum dependent on experience
Our Chequers division are looking for an experienced Helpdesk Administrator to deliver administrative support to the Operational team. You will deliver the highest levels of customer service to internal and external clients, ensuring a smooth running of our Grounds contracts.
Do you have previous administration experience? Are you confident in speaking with all levels of stakeholders? Do you have strong IT skills including MS Excel?
As Helpdesk Administrator, you will be:
* Co-ordinating and responding to all internal and external client requests under our SLA.
* Updating our CRM and internal systems with all client requests, ensuring notes are updated from request to follow-up calls through to resolution.
* Handling client complaints promptly and efficiently, ensuring the client is always kept informed and satisfied with the resolution.
* Co-ordinating the booking of all planned and reactive works including setting up new sites with sub-contractors, handling queries, quotes and raising invoices.
* Creating the required client reports as well as internal performance reports.
As Helpdesk Administrator, you’ll have:
* Great communication with demonstratable administration experience
* Efficient time management with the ability to work under pressure and meet deadlines.
* Excellent presentation skills for all correspondence – client emails, letters, management reports.
* Computer literacy with the ability to effectively use CRM software programmes and Microsoft Office packages including Excel and Word
* An “investigative” and “can do” approach and attitude to all tasks.
What we offer you
We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:
* Employee Ownership – You are part of our success!
* 33 days holiday (including bank holidays)
* Company sick pay
* Maternity and paternity leave support
* 24/7 GP access, plus mental health, wellness, financial, and legal support
* Two paid volunteering days per year – Give back to a cause that matters to you
* Exclusive perks and discounts – More than 250 deals available
* Ongoing training and development – From apprenticeships to leadership programs
* Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
* Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments
Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help...
Please note: Security clearance (DBS) is required for this roleBefore You Apply
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Looking for your next career move? Join a top company hiring Helpdesk Administrator job near me in BR6, Hazelwood, Greater London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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