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Helpdesk Administrator

Job Posted: 10 hours ago

  • Salary: £ 28,000 - 29,000 / Annum

    Job Type: Permanent

  • Location: St Albans, Hertfordshire

Expire in: a month

Job Description

FM Helpdesk Administrator – St Albans Full-Time | Permanent | Facilities Management | £29,000 An exciting opportunity has arisen for a proactive and highly organised Helpdesk Administrator to join a well-established Facilities Management team based in St Albans. This role is ideal for someone with strong administrative skills, excellent customer service, and the ability to manage multiple tasks in a fast-paced environment. Key Responsibilities * Answer incoming phone calls and emails via the helpdesk, assisting clients and internal teams. * Coordinate with Contract Managers and Field Operatives regarding planned and reactive maintenance. * Schedule and issue Planned Preventative Maintenance (PPM) tasks using an online software system. * Monitor completion of PPMs and chase engineers for updates as required. * Organise specialist visits and ensure they are completed within agreed SLA timeframes. * Approve engineer timesheets and maintain accurate weekly records. * Manage contract documentation and ensure compliance with audit requirements (e.g. BSI standards). * Analyse and approve invoices from subcontractors and specialists. * Issue maintenance invoices to clients on a monthly or quarterly basis. * Maintain and update engineer schedules, contract databases, and client systems (e.g. RiskWise). * Support compliance and contract managers in maintaining statutory documentation and renewals. * Conduct regular self-audits to ensure internal processes and files remain compliant and accurate

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