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Helpdesk Administrator
Job Posted: 10 hours ago
Salary: £ 28,000 - 29,000 / Annum
Job Type: Permanent
Location: St Albans, Hertfordshire
Expire in: a month
Job Description
FM Helpdesk Administrator – St Albans
Full-Time | Permanent | Facilities Management | £29,000
An exciting opportunity has arisen for a proactive and highly organised Helpdesk Administrator to join a well-established Facilities Management team based in St Albans. This role is ideal for someone with strong administrative skills, excellent customer service, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities
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Answer incoming phone calls and emails via the helpdesk, assisting clients and internal teams.
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Coordinate with Contract Managers and Field Operatives regarding planned and reactive maintenance.
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Schedule and issue Planned Preventative Maintenance (PPM) tasks using an online software system.
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Monitor completion of PPMs and chase engineers for updates as required.
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Organise specialist visits and ensure they are completed within agreed SLA timeframes.
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Approve engineer timesheets and maintain accurate weekly records.
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Manage contract documentation and ensure compliance with audit requirements (e.g. BSI standards).
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Analyse and approve invoices from subcontractors and specialists.
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Issue maintenance invoices to clients on a monthly or quarterly basis.
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Maintain and update engineer schedules, contract databases, and client systems (e.g. RiskWise).
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Support compliance and contract managers in maintaining statutory documentation and renewals.
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Conduct regular self-audits to ensure internal processes and files remain compliant and accurateBefore You Apply
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