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Helpdesk Administrator
Job Posted: a day ago
Salary: £ 26,000 - 28,000 / Annum
Job Type: Permanent
Location: Elland, West Yorkshire
Expire in: a month
Job Description
We are recruiting on behalf of a national facilities management provider that is continuing to expand across the UK. Due to growth, they are now looking for an experienced Helpdesk Administrator to join their operations support team based in Elland.
This role plays a vital part in coordinating service delivery and ensuring the smooth operation of maintenance activities across the country. You'll work closely with clients, engineers, suppliers, and subcontractors to manage requests, schedule work, and help maintain high service standards.
What's on Offer:
Competitive salary of £28,000 (dependent on experience)
Permanent, full-time working hours Monday to Friday (8am - 5pm, 40 hours)
Overtime opportunities available
25 days holiday (plus bank holidays)
Generous company pension scheme
Company pension, sick pay, and life assurance
Ongoing training and professional development
Key Responsibilities:
Respond to incoming calls and emails from clients, contractors, engineers, and internal teams
Log service requests and reactive jobs on the CAFM system
Update job statuses and key notes from stakeholders across the maintenance supply chain
Provide regular updates to clients on the progress of ongoing work
Plan and manage engineer's workloads across multiple regions
Issue purchase orders to suppliers and subcontractors
Generate and distribute reports for key accounts
Support performance monitoring against SLAs and KPIs
Carry out general helpdesk administration duties as required
Skills & Experience Required:
Previous experience in a service desk, administrative or coordination role (preferably within maintenance, FM, or similar service sectors)
Excellent written and verbal communication skills
Strong attention to detail and ability to multitask
Confident using Microsoft Office applications, especially Outlook, Excel and Word
Experience using CAFM systems is desirable but not essential
A proactive, organised and customer-focused approach
Team player who thrives in a fast-paced environmentInterested? Apply today with an updated CV!
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
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Looking for your next career move? Join a top company hiring Helpdesk Administrator job near me in Elland, West Yorkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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