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Helpdesk Administrator
Job Posted: 18 hours ago
Salary: £ 27,000 - 29,500 / Annum
Job Type: Permanent
Location: North Lanarkshire, Dunbartonshire
Expire in: a month
Job Description
Helpdesk Administrator – Facilities Management
📍 Location: North Lanarkshire
💼 Employment Type: Full-Time | Permanent
💰 Salary: £26,000- £29,500pa
About the Company
FM Search & Select Ltd are working in partnership with a leading Facilities Management provider based in North Lanarkshire, known for delivering high-quality hard FM services across the UK. With a strong reputation for service excellence and long-term client partnerships, they are now looking to add a Helpdesk Administrator to their growing support team.
The Role
This is a key role within the operational team, responsible for supporting the delivery of facilities services across a busy client portfolio. The Helpdesk Administrator will manage incoming requests, coordinate reactive and planned maintenance activities, and liaise with engineers, clients, and subcontractors to ensure smooth service delivery.
Key Responsibilities
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Logging and managing incoming maintenance and service requests via phone and email
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Scheduling reactive and planned works for engineering teams and subcontractors
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Updating the CAFM/helpdesk system and ensuring accurate job tracking and reporting
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Issuing purchase orders and processing invoices
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Liaising with clients to provide updates, confirm access, and manage expectations
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Ensuring compliance with SLAs and KPI reporting for client contracts
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Supporting the wider admin team with document control, compliance records, and asset management
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Escalating urgent or high-risk issues to contract managers as required
What We’re Looking For
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Previous experience in a helpdesk or scheduling role, ideally within FM, construction, or engineering
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Strong IT skills, including CAFM or helpdesk systems and Microsoft Office
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Excellent organisational and multitasking ability
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Strong communication and customer service skills
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Ability to remain calm under pressure and prioritise workload effectively
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A team player with a proactive and positive approach
What’s on Offer
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Competitive salary and full-time permanent role
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Training and progression opportunities within a growing FM business
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Friendly, supportive office environment
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Free parking and modern office facilities
📩 To apply or learn more, please get in touch for a confidential discussionBefore You Apply
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Looking for your next career move? Join a top company hiring Helpdesk Administrator job near me in North Lanarkshire, Dunbartonshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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