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Helpdesk Administrator
Job Posted: 3 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: EH14, Baberton, City of Edinburgh
Expire in: a month
Job Description
Helpdesk Administrator
Location: Edinburgh, EH14 1UT
Salary: £28,000 – £32,000 DOE + Benefits
Contract: Full-time, Permanent (Mon–Thurs 8:00–5:00, Fri 8:00–4:00)
What’s in it for you
• Salary: £28,000 – £32,000 DOE
• Working hours: Mon–Thurs 8:00–5:00, Fri 8:00–4:00
• Benefits: Company pension, private healthcare
We are a busy and growing commercial heating & plumbing company looking for a proactive and organised Helpdesk Administrator to join our team in Edinburgh!
This is a key role at the heart of our operations — you’ll be the first point of contact for clients, ensuring jobs are logged and scheduled efficiently, supporting our engineers, and keeping everything running smoothly behind the scenes - If you’re highly organised, great with people, and thrive in a fast-paced environment, this could be the role for you!
What you’ll be doing:
• Acting as the first point of contact for clients via phone and email, logging and managing service requests.
• Coordinating engineers’ schedules, allocating jobs, and tracking progress through our CRM system.
• Supporting the finance team with invoicing, purchase orders, and follow-ups.
• Maintaining accurate records, documentation, and reports.
• Assisting with general office administration and supplier liaison.
• Helping drive improvements in processes and customer service.
What we’re looking for:
• Experience in a helpdesk, service coordination, or admin role (ideally in facilities management, construction, or building services).
• Excellent organisational skills and ability to multitask under pressure.
• Strong communicator — confident over the phone and in writing.
• Comfortable using CRM/job management systems and Microsoft Office.
• A proactive, problem-solving team player.
Desirable: Experience in commercial heating, plumbing, or property maintenance. Familiarity with job management systems such as BigChange.
Join a friendly, growing team where your role makes a real impact!
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Looking for your next career move? Join a top company hiring Helpdesk Administrator job near me in EH14, Baberton, City of Edinburgh! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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