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Helpdesk Administrator
Job Posted: 11 hours ago
Salary: £ 26,800 - 26,800 / Annum
Job Type: Permanent
Location: Lanarkshire
Expire in: a month
Job Description
Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Lanarkshire. This is a great opportunity to join a dynamic and supportive facilities team in a fast-paced environment.
Role Overview:
The Helpdesk Administrator will play a key role in the efficient delivery of building services by providing administrative support and coordination through a CAFM system. Working closely with engineers, suppliers and managers, this position is critical in ensuring service level agreements are met and customer service standards are upheld.
Key Responsibilities:
* Logging tasks on the CAFM system ‘Concept Evolution’ as received via phone, email, in person, or directly through the system.
* Planning and scheduling tasks for Direct Labour to ensure compliance with SLAs.
* Liaising with mobile engineers, supply chain, and facilities management for updates on job progress.
* Organising plant hire requirements for direct labour engineers.
* Preparing and generating weekly reports for the Helpdesk Supervisor and Business Support Manager.
* Monitoring and driving compliance with attendance SLAs and escalating performance issues when necessary.
* Promoting a strong customer service culture with internal and external stakeholders.
* Assisting the Facilities Services Manager and Business Support Manager in all aspects of contract and supplier management and procurement.
Skills & Experience:
* Previous experience in a helpdesk or administrative role within a facilities or maintenance environment.
* Proficient in using CAFM systems, ideally ‘Concept Evolution’.
* Strong organisational and time-management skills.
* Excellent communication and customer service abilities.
* Confident in liaising with various stakeholders including engineers and suppliers.
* Able to prioritise workload and manage multiple tasks in a fast-paced setting.
Offering:
* Salary - £26,800 per annum
* Full-time permanent position.
* Monday to Friday, 37.5 hours per week. Flexible between hours of 8am and 5pm.
* 28 days Annual Leave and 9 Public Holidays.
* Company Pension.
* On-site parking and excellent transport links
* Career development opportunities within a growing organisationBefore You Apply
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