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Helpdesk Analyst
Job Posted: 5 hours ago
Salary: £ 26,000 - 30,000 / Annum
Job Type: Permanent
Location: ME14, Weavering, Kent
Expire in: a month
Job Description
Helpdesk Analyst
Maidstone
£26–30k
Mon–Fri, 8:00–4:30
Do you enjoy being the first person people turn to when tech goes wrong?
Are you calm under pressure and confident talking users through fixes?
Want a steady, well-run desk where first-line support is done right?
Support that’s structured. A team that’s friendly. A desk that runs smoothly.
We are working with a well-established IT provider in Maidstone who are growing their support team and looking for someone to step into a Helpdesk Analyst role.
You will be the first line of defence, logging tickets, resolving what you can, and escalating what you can’t. It’s a proper support desk: structured, well-run, with great senior engineers to learn from, and a manager who knows what good support looks like.
They’re not expecting you to know it all—attitude, curiosity, and communication are what matter here. If you’ve done 1st line support before and are now looking to build on that experience, you’ll fit right in.
What you'll be doing:
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Taking incoming support queries—logging, triaging, resolving
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Troubleshooting across hardware, software, and networks
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Supporting user onboarding/offboarding
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Keeping customers updated and happy
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Learning as you go, with proper support around you
Tech you’ll touch:
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Active Directory
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Office 365
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Windows OS
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Basic networking (IP, DNS, DHCP)
If you’re looking for a role where you can grow, be supported, and actually enjoy coming to work—this one’s worth a lookBefore You Apply
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Looking for your next career move? Join a top company hiring Helpdesk Analyst job near me in ME14, Weavering, Kent! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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