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Helpdesk Coordinator
Job Posted: 2 hours ago
Salary: £ 26,000 - 27,000 / Annum
Job Type: Permanent
Location: Appleton Thorn, Warrington
Expire in: a month
Job Description
Helpdesk Coordinator
Benefits
* Annual Leave - 24 days plus the bank holidays pro rata.
* Pension scheme - 5% employee and 3% employer.
* Life Assurance - x2 your annual salary.
* Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
* Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
* Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
* Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
Description
* To determine required response level to breakdown calls and reported defects.
* Respond to calls within expected timescales.
* To ensure that suppliers work efficiently and cost effectively.
* Take case ownership of individual incidents liaising with Accident Management Company and Operations Teams.
* Updating Operations Team with completion times for repair work.
* Reporting details on handovers and the Fleet System.
* To ensure that associated company maintenance records are retained to highest level to ensure compliance whether legislative or company procedures.
* To update Fleet System with breakdowns, defects and purchase orders.
Qualifications
* Experience in a similar role and environment.
* Competency MS Packages - Excel, Word and Outlook etc.
* Good level of numeracy and literacy.
* Attention to detail and a high level of accuracy with a keen eye for detail.
To apply please call Hariley Solutions on (phone number removed)Before You Apply
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Looking for your next career move? Join a top company hiring Helpdesk Coordinator job near me in Appleton Thorn, Warrington! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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