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Helpdesk Coordinator
Job Posted: 11 days ago
Salary: £ 13.85 - 13.85 / Hour
Job Type: Temporary
Location: CW7, Winsford, Cheshire West and Chester
Expire in: 17 days
Job Description
Helpdesk Coordinator
📍 Winsford
🕘 Full time: Monday–Friday, 9:00am–5:00pm
Pay rate: £13.85
We are a growing facilities maintenance company seeking a reliable and organised Helpdesk Coordinator to join our team. This is a key role at the heart of our daily operations, ideal for someone who is confident, customer-focused, and thrives in a fast-paced environment.
The Role
As a Helpdesk Coordinator, you will be responsible for managing incoming requests, coordinating maintenance activities, and ensuring excellent service delivery to our clients.
Key Responsibilities
* Handling incoming calls and emails from clients, subcontractors, and engineers
* Logging and managing maintenance jobs accurately via the helpdesk system
* Coordinating with engineers, subcontractors, and suppliers
* Raising, issuing, and following up on quotes
* Providing regular updates to clients and managing jobs from start to completion
* Escalating urgent or overdue issues appropriately
* Maintaining clear and accurate records
* Preparing basic reports
* Monitoring SLAs and KPIs, ensuring deadlines are met
* Triaging incoming requests and assigning correct priority levels
* Supporting invoicing processes
* Updating client portals and systems in line with contractual requirements
About You
* Previous experience in a helpdesk, facilities, maintenance, or customer service role
* Confident telephone manner with professional written communication skills
* Strong organisational skills and attention to detail
* Ability to prioritise workload and manage multiple tasks effectively
* Comfortable using IT systems (Outlook, Excel, job management systems, etc.)
* Calm under pressure with a professional approach to challenging situations
What We Offer
* A stable, long-term position within a growing company
* Supportive and collaborative team environment
* Ongoing training and development opportunitiesBefore You Apply
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Looking for your next career move? Join a top company hiring Helpdesk Coordinator job near me in CW7, Winsford, Cheshire West and Chester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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