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Helpdesk Coordinator

Job Posted: 11 days ago

Salary: £ 29,000 - 34,000 / Annum
Job Type: Permanent
Location: Tadworth, Surrey

Expire in: 17 days

Job Description

Helpdesk Coordinator

Up to £34,000 | Permanent

A fantastic opportunity has arisen for an organised, confident and personable Helpdesk Coordinator to join a leading company based in Tadworth.

We’re looking for someone who enjoys keeping things running smoothly, providing excellent customer service and coordinating engineers effectively. You’ll be a key point of contact for customers and clients while managing the day-to-day administration that keeps the helpdesk operating efficiently.

If you’re someone who can communicate confidently at all levels, enjoys being part of a busy team and appreciates a bit of office banter along the way, this could be the role for you!

The Role

As Helpdesk Coordinator, your responsibilities will include:

  * Coordinating and managing engineers’ daily schedules, covering both reactive and preventative maintenance

  * Acting as the first point of contact for customers and clients, handling telephone calls, emails and general queries

  * Managing engineers’ diaries and allocating jobs efficiently

  * Completing general administration, including reviewing reports, filing and ordering parts through the internal system

  * Uploading and allocating documents to online systems, ensuring records are accurate and kept up to date

  * Preparing paperwork and documentation for site audits

  * Assisting with expense forms and managing holiday and sickness records

  * Coordinating vehicle issues and arranging servicing and maintenance bookings

  * Liaising with engineers, customers and internal teams to ensure jobs are completed efficiently

  * Providing general support to the wider team as required

About You

We’re looking for someone who is:

  * Ideally experienced in a helpdesk, scheduling, coordination or similar administrative role — although this isn’t essential

  * Confident, polite and professional, with excellent communication skills

  * Organised and able to manage multiple tasks and changing priorities

  * IT literate and comfortable using computer-based systems

  * Customer-focused with a friendly and approachable manner

  * A team player with a positive attitude and a good sense of humour

  * Educated to GCSE level, with grades C or above

  * A driver with a full driving licence

The Opportunity

This is a varied Helpdesk Coordinator role within a friendly and busy team, where no two days are the same.

If you’re organised, enjoy working with people and are looking for a role where you can make a real difference to the smooth running of a busy helpdesk, we’d love to hear from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Helpdesk Coordinator job near me in Tadworth, Surrey! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!