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Helpdesk Coordinator
Job Posted: 19 hours ago
Salary: £ 29,000 - 32,000 / Annum
Job Type: Permanent
Location: Paisley, Renfrewshire
Expire in: a month
Job Description
Job Title: Helpdesk Coordinator
Location: Paisley
Employment Type: Full-time, Permanent
Salary: £29,000 to £32,000pa
Overview
FM Search & Select are seeking a proactive and organised Helpdesk Coordinator to join a busy facilities management team based in Paisley. This is an excellent opportunity for someone with strong customer service and administrative skills who enjoys working in a fast-paced office environment.
Key Responsibilities
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Act as the first point of contact on the helpdesk, answering calls and emails from clients and engineers.
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Log, allocate, and monitor reactive and planned maintenance jobs in the CAFM system.
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Schedule engineers and subcontractors to attend jobs and follow up to ensure timely completion.
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Keep clients updated on the progress of open jobs, ensuring excellent communication throughout.
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Produce and update reports for management as required.
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Assist with general administration duties including filing, data entry, and invoicing support.
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Support the wider team in ensuring compliance with client SLAs and KPIs.
Candidate Requirements
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Previous experience in a helpdesk, scheduling, or customer service role (ideally within facilities management, maintenance, or a related field).
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Confident communicator with strong telephone and email skills.
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Good organisational skills and ability to prioritise workload in a busy environment.
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Competent user of Microsoft Office and ideally experience using CAFM or job management systems.
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Team player with a positive, professional attitude.
Benefits
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Competitive salary (depending on experience).
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Friendly office environment with on-site parking.
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Pension scheme and standard company benefits.
To apply or learn more, contact FM Search & Select todayBefore You Apply
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