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Helpdesk Infrastructure Engineer

Job Posted: 22 days ago

Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: Northampton

Expire in: 5 days

Job Description

Are you an experienced IT Support professional looking to take the next step in your career? Our client, a well-established and growing Managed IT Services provider, is seeking a Helpdesk Infrastructure Engineer to join their friendly and highly skilled technical team.

This is an exciting opportunity to work across a diverse customer base, supporting a wide range of technologies while developing your expertise in cloud infrastructure, networking, Microsoft technologies and virtualisation.

As a Helpdesk Infrastructure Engineer, you'll provide remote technical support to business customers, resolving infrastructure and network issues via telephone, email and remote access tools. You'll play a key role in delivering exceptional customer service while ensuring systems remain secure, reliable and performing at their best.

Responsibilities 

Providing 2nd/3rd line technical support to customers.
Diagnosing and resolving infrastructure, server and networking issues.
Supporting Microsoft 365, Azure and Windows Server environments.
Building, configuring and maintaining LANs, servers and private cloud infrastructure.
Installing and configuring firewalls, switches, servers, storage devices, desktops and laptops.
Creating and maintaining technical documentation for customer environments.
Accurately recording incidents, changes and resolutions.
Occasionally travelling to customer sites to carry out onsite support and installations.
About You

At least three years' experience gained in an IT support role 
A full driving licence and access to your own vehicle 
Excellent problem-solving skills and attention to detail. 
Strong communication skills, both verbal and written. 
Ability to work independently as well as part of a team 
Solid experience of installing and configuring firewalls, network switches, desktop computers, laptops, server hardware and storage devices 
A good working knowledge of IP networking, Remote Desktop Services, Azure, Virtual Desktop, Windows Server, Active Directory, Group Policy, DNS, DHCP, VPN, and IIS. 
Good Understanding of Microsoft 365 
Experience with Microsoft Azure, Intune, Defender 
You must have good communication skills along with good troubleshooting skills with a proactive and customer-focused approach.  
Desirable Skills

MS technical certification, such as AZ-900, AZ-104 or something similar. 
Hyper-V or Other Hypervisor experience. 
Experience supporting handhelds 
Experience working with Mac, iOS, Android and Linux.
Benefits

Salary up to £40,000 DOE
25 days holiday plus 1 additional day per year after 3 years' service 
Pension   
WFH available for up to two days a week after probation 
Full Private Medical Plan 
Cash Plan 
Performance Bonus Scheme 

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our  on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Helpdesk Infrastructure Engineer job near me in Northampton! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!