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Helpdesk Manager

Job Posted: 7 days ago

Salary: £ 32,000 - 35,000 / Annum
Job Type: Permanent
Location: Airdrie, North Lanarkshire

Expire in: 21 days

Job Description

Helpdesk Manager – Airdrie 🚨

📍 Airdrie (Office Based)
💰 Up to £35,000
🕒 Monday – Friday | 8:00am – 4:30pm

FM Search & Select are working with a growing facilities business in Airdrie who are looking to appoint a Helpdesk Manager to take ownership of a newly established helpdesk function.

This is a fantastic opportunity for someone looking to step into a management role where they can build, shape and develop a team from the ground up, while also playing a key role in the wider office operations.

🛠️ The Role

You will be responsible for managing the day-to-day running of the helpdesk, ensuring efficient coordination of maintenance works, while also supporting the setup and organisation of a new office environment.

📋 Key Responsibilities

  * Managing all reactive and planned maintenance requests

  * Overseeing scheduling of engineers and subcontractors

  * Ensuring SLAs and KPIs are met across all contracts

  * Acting as the main point of contact for clients and escalations

  * Supporting the setup and development of a new helpdesk team

  * Training, mentoring and managing helpdesk staff

  * Implementing processes and improving operational efficiency

  * Supporting general office management and administration

  * Maintaining accurate records across CAFM and internal systems

  * Driving high levels of customer service and performance

👀 What We’re Looking For

  * Experience within an FM helpdesk / coordination / scheduling environment

  * Someone ready to step into a management or supervisory role

  * Strong organisational and leadership skills

  * Confident communicator with the ability to manage stakeholders

  * Proactive, hands-on approach with the ability to build processes

  * Comfortable working in a growing and evolving business

🌟 What’s on Offer

  * Salary up to £35,000

  * Opportunity to build and lead your own team

  * Key role in shaping a new helpdesk and office setup

  * Stable, Monday–Friday working hours

  * Supportive and growing business environment

💬 If you’re looking for a role where you can take ownership, make an impact, and grow with a business, this is a great opportunity.

📩 Apply now or get in touch with FM Search & Select for more information

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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