Hiring Now: Helpdesk Manager Near You – Apply Today!
Your Next Helpdesk Manager Job Starts Here – Apply Now!
Helpdesk Manager
Job Posted: a day ago
Salary: £ 30,000 - 40,000 / Annum
Job Type: Permanent
Location: Redditch, Worcestershire
Expire in: a month
Job Description
An Information Technology organisation requires a dynamic Helpdesk Manager to join their friendly, close-knit team, leading the UK helpdesk function and ensuring top-tier support across a range of technologies, including footfall counters, QSR systems and CCTV infrastructure. As Helpdesk Manager, you will play a vital role in managing a small team, driving service quality and delivering key insights to improve performance.
Successful candidates for the position of Helpdesk Manager will be natural leaders with a genuine passion for service improvement, problem-solving and team development. Offered as a permanent contract, the role of Helpdesk Manager provides a competitive salary, extensive benefits, a collaborative and innovative work environment, with an immediate start available.
Duties of Helpdesk Manager:
* Own and oversee day-to-day helpdesk operations, ensuring smooth and efficient support services for clients and internal teams
* Lead, support and develop a high-performing team, fostering a positive work environment, providing mentorship and encouraging professional growth
* Drive service quality, ticket resolution, and SLA compliance, overseeing support case monitoring, analysing resolution times and refining processes
* Identify trends and implement continuous improvements, analysing recurring issues, optimising response protocols and developing proactive strategies
* Collaborate with internal teams and engage with key clients and vendors, ensuring seamless communication and integration of support services
* Use data and reporting to make decisions, present insights and build trust, leveraging performance metrics, customer feedback and analytics to improve operations
Skills/attributes required by Helpdesk Manager:
* Proven experience managing technical support or helpdesk teams
* A proactive mindset and enthusiasm for solving problems
* Solid grasp of service reporting, KPIs and how to use them for improvement
* Great people skills – you’ll mentor your team and engage confidently with clients
* Comfort with technical environments (QSR, CCTV, or similar is a plus)
Location: Redditch, Worcestershire
Hours: 09:00 – 17:30 Monday to Friday
Salary: £30,000 to £40,000 – negotiable dependent upon experience
Benefits: Healthcare, Wellbeing, Perkbox, Career Development
Contract: Permanent
If you have the skills to fulfil the role of Helpdesk Manager, APPLY TODAYBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Helpdesk Manager job near me in Redditch, Worcestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).