Hiring Now: Helpdesk Manager Near You – Apply Today!
Your Next Helpdesk Manager Job Starts Here – Apply Now!
Helpdesk Manager
Job Posted: 4 days ago
Salary: £ 14.18 - 14.18 / Hour
Job Type: Permanent Temporary
Location: CF31, Coychurch, Bridgend county borough
Expire in: 23 days
Job Description
Job Title: Helpdesk Manager
Location: Bridgend, CF31 3WT (Hybrid – flexibility required)
Hours: Full-time, 40 hours per week, Monday–Friday, 8am–5pm
About the Role
JobMatcha are seeking a proactive Helpdesk Manager to join the Vinci team to lead our multi-disciplinary helpdesk team. You will manage day-to-day operations of a busy FM helpdesk, coordinating reactive and planned maintenance jobs, ensuring service excellence, and driving performance improvements.
Key Responsibilities
*
Manage daily helpdesk operations, ensuring efficient job logging, allocation, and completion.
*
Lead and develop a team of 6 helpdesk coordinators, including recruitment, training, and performance management.
*
Liaise with engineers, contractors, and clients to deliver high service standards.
*
Produce operational reports, monitor KPIs, and implement improvements.
*
Ensure contract compliance, accurate CAFM use, and support client review meetings.
What We’re Looking For
*
Proven experience managing a facilities or maintenance helpdesk (3+ years).
*
Strong knowledge of CAFM systems/helpdesk platforms.
*
Excellent people management and customer service skills.
*
Strong communication, organisation, and problem-solving abilities.
Desirable
*
Experience within railway or FM environments.
*
IWFM or facilities management-related qualification.
*
Familiarity with ISO standards, PUWER, or LOLER.
Apply Now if you are interestedBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Helpdesk Manager job near me in CF31, Coychurch, Bridgend county borough! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).