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Helpdesk Operator - Dayshift
Job Posted: 8 hours ago
Salary: £ 25,918 - 25,918 / Annum
Job Type: Permanent
Location: G4, Glasgow, Glasgow City
Expire in: a month
Job Description
Anderson Knight is recruiting a Helpdesk Operator, based in the Technical Bureau team in the heart of Glasgow.
Salary: £25,918.20 per annum
Hours: 37.5 hours per week, 5 days over 7 (shifts between 7am–3pm or 11am–7pm)
Are you tech-savvy, a great communicator, and thrive in a fast-paced environment?
This could be the perfect opportunity to build your career in a technical support role—even if you don’t come from a technical background.
We’re looking for switched-on, motivated individuals to join our clients Technical Bureau team, where you’ll play a key role in supporting some of the UK’s biggest retailers. You’ll be trained to monitor and remotely diagnose issues with Refrigeration, HVAC, and Lighting systems, helping to keep stores running smoothly.
What You'll Be Doing:
• Responding to store alarms and logged faults, performing remote diagnostic checks
• Helping fix issues remotely—or arranging engineer visits when needed
• Supporting field engineers and store teams via phone and email
• Triaging faults and identifying root causes to improve efficiency
• Escalating technical issues as needed and ensuring systems are set to specification
• Working closely with your team to maintain high service standards
• Attending training and staying up-to-date with technical developments
What We’re Looking For:
• Strong communication and customer service skills
• A natural problem-solver with good attention to detail
• Comfortable working across multiple software platforms simultaneously
• Calm under pressure and able to multitask effectively
• A reliable team player who’s eager to learn
• Experience working in a fast-paced environment is a bonus
• PC literate with confidence using Microsoft Office
• Willingness to work overtime during busy periods (summer, Christmas, etc.)
Company benefits:
• Free on-site parking
• Hybrid working – 4 days in the office and 1 day at home
• Subsidised canteen facilities & vending machines
• Pension scheme – up to 5% matched contribution
• Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more
If you are ready to embrace this excellent opportunity, please forward your CV with confidenceBefore You Apply
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Looking for your next career move? Join a top company hiring Helpdesk Operator - Dayshift job near me in G4, Glasgow, Glasgow City! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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