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Helpdesk Support Technician
Job Posted: 3 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: Northampton, West Northamptonshire
Expire in: a month
Job Description
Helpdesk IT Support Technician | Northampton | Competitive Pay & Great Benefits
Ashby Computer Services LLP is looking for a talented and motivated Helpdesk IT Support Technician to join our growing team in Northampton.
If you’re passionate about IT, thrive in a fast-paced environment, and want to build your career with a Microsoft Accredited Managed Service Provider, we’d love to hear from you.
About Us
We’re a Microsoft Accredited MSP and Modern Workplace accredited provider, delivering outsourced IT solutions to a wide range of businesses. Known for our commitment to exceptional service and innovation, we’re experiencing strong growth and offer the perfect environment for ambitious IT professionals to thrive.
What We Offer:
* Competitive salary and bonus scheme
* Paid exam completion bonus
* 28 days holiday (including 8 bank holidays)
* Company pension scheme
* Internal training and exam support
* Clear progression opportunities within the business
Why Join Us?
* Professional Development – Continuous training and career growth support
* Dynamic Environment – Challenging and rewarding work with varied clients
* Supportive Team Culture – Work with a friendly, collaborative team
* Cutting-Edge Technology – Exposure to the latest IT tools and solutions
Key Responsibilities of the Helpdesk Support Technician:
* Be the first point of contact for support queries within defined SLA parameters
* Support and manage IT operations for clients
* Monitor and maintain customer backup regimes, escalating issues as needed
* Carry out anti-virus updates, scans, and system security checks
* Assist with software configuration, computer setups, and installations
* Install and manage Office 365 solutions
* Provide first-line support for server infrastructure
* Perform remote installations of new IT equipment
What We’re Looking For:
* Proven experience in an IT helpdesk role
* Experience in MSP environments (preferred)
* Strong IT and communication skills with the ability to work under pressure
* A proactive, team-oriented approach
* Minimum 5 GCSEs at Grade C/4 or above (including Maths & English)
* Own transport and a valid driving licence preferred (occasional client site visits required)
* Must live within commuting distance of Northampton
What’s Next?
If this Helpdesk Support position sounds like the right opportunity for you, click APPLY to send us your CV for immediate consideration.
Candidates with experience in similar roles such as IT Support Engineer, Service Desk Technician, Helpdesk Engineer, or 2nd Line Support Engineer will also be consideredBefore You Apply
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Looking for your next career move? Join a top company hiring Helpdesk Support Technician job near me in Northampton, West Northamptonshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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