Hiring Now: Helpdesk Team Leader Near You – Apply Today!

Your Next Helpdesk Team Leader Job Starts Here – Apply Now!

Helpdesk Team Leader

Job Posted: 2 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Edinburgh, City of Edinburgh

Expire in: a month

Job Description

HelpDesk Team Leader – Job Description – Edinburgh

Overview
Confero Recruitment Group is proud to be exclusively partnering with LOVAT'S GROUP to recruit a Service Desk Team Leader

LOVAT'S GROUP are a leading Scotland-based facilities management provider delivering maintenance services across multiple sectors, with a strong focus on quality, accountability and professional standards.Due to continued growth in our client portfolio, we are seeking an experienced Service Desk Team Leader to support the daily operation of our Service Desk. This role is responsible for ensuring high-quality service delivery while leading and developing a high-performing administration team within a growing Facilities Management business.

Role Summary
Reporting to the Service Desk Manager, you will oversee daily Service Desk operations, ensuring reactive and planned maintenance works are delivered efficiently and in line with contractual service level agreements. You will lead Service Administrators and act as a key liaison between clients, engineers, subcontractors and operational teams.

Working Hours / Offer:

  * Monday to Thursday: 08:00 to 16:30

  * Friday: 08:00 to 14:00

  * Company pension scheme.

  * Employee Assistance Programme.

  * Ongoing training and development.

  * Career progression opportunities.

  * 4.5-day working week.

Key Responsibilities

  * Support maintenance delivery, monitor performance and coordinate engineers.

  * Lead Service Desk team, support training and drive improvements.

  * Handle customer escalations and maintain strong relationships.

  * Manage CAFM work orders, records and KPI reporting.

  * Essential Requirements

  * Experience in Service Desk, Helpdesk or maintenance environment.

  * Team leadership experience.

  * Strong organisation, communication and IT skills.

  * Ability to manage workload and solve problems proactively.

Desirable Requirements

  * Facilities Management or Engineering Services experience.

  * Knowledge of CAFM systems.

  * Understanding of maintenance and KPI reporting.

  * Experience in mobilisation or service improvement

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Helpdesk Team Leader job near me in Edinburgh, City of Edinburgh! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!