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Helpdesk Team Leader
Job Posted: 17 minutes ago
Salary: £ 50,000 - 55,000 / Annum
Job Type: Permanent
Location: Haywards Heath, West Sussex
Expire in: a month
Job Description
Helpdesk Team Leader
About the Role
We are seeking an experienced Helpdesk Team Leader to join a global technology company operating at the forefront of data centre solutions and digital technology. This role is ideal for someone with strong leadership skills who thrives in a technical support environment, managing both people and processes to ensure smooth and efficient operations.
As the Helpdesk Team Leader, you will oversee a team of engineers, ensuring high-quality support across the data centre environment, while maintaining a proactive and collaborative approach to problem-solving.
This role requires 5 days a week on-site.
Key Responsibilities
* Lead, mentor, and manage a small team of Helpdesk Engineers.
* Ensure effective monitoring and resolution of issues using tools such as Jira, Zabbix, or similar.
* Promote a proactive helpdesk culture – engaging directly with internal teams to identify and resolve issues.
* Balance technical problem-solving with people leadership, fostering collaboration and continuous improvement.
Skills & Experience Required
* Strong background in Linux systems (essential).
* Basic Linux scripting knowledge.
* Experience with monitoring tools (Jira, Zabbix, Limbox, or equivalents).
* Demonstrated experience in helpdesk support (2nd and 3rd line).
* Previous leadership or mentoring experience in an IT support setting.
* Excellent communication and interpersonal skills – approachable, proactive, and team-focused.
Why Work With Us?
* Competitive bonus scheme and pension with strong employer contributions
* 22 days annual leave (increasing with service) plus holiday buy/sell options
* Flexible benefits platform with discounts on gyms, restaurants, cinemas, and more
* Private medical and dental options, cycle-to-work scheme, and wellbeing support
* Regular social events, reward initiatives, and a relaxed dress code
* Onsite gym facilitiesBefore You Apply
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Looking for your next career move? Join a top company hiring Helpdesk Team Leader job near me in Haywards Heath, West Sussex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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