Hiring Now: Helpdesk Team Leader Near You – Apply Today!
Your Next Helpdesk Team Leader Job Starts Here – Apply Now!
Helpdesk Team Leader
Job Posted: 8 hours ago
Salary: £ 18.38 - 18.38 / Hour
Job Type: Contract
Location: Worthing, West Sussex
Expire in: a month
Job Description
Base Location: Worthing
Rates: £18.38 per hour
Working pattern: 40 hours per week, Mon-Fri
EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company.
Step into the role of Help Desk Team Leader and energise your career as you guide a talented team of Work Coordinators, delivering outstanding service across a high-profile client contract. Reporting to the Account Director, you'll shape performance and provide essential operational updates, while forging dynamic partnerships with the client and their wider team-including Audit, Compliance, SHEQ, and Business Continuity experts. Each day offers new opportunities to connect with customers, drive excellence, and influence best practices. If you're ready to lead, inspire, and be the driving force behind service innovation, we want to hear from you!
Key Responsibilities
Team Supervision: You will lead and manage Helpdesk Work Coordinators, ensuring coverage, training, and performance standards
Service Request Management: You'll oversee logging, triaging, and dispatching of tasks using the CAFM Planon system
Quality Assurance: Monitor SLA/KPI compliance, handle complaints, and prepare operational reports
Work in Progress (WIP) Oversight: Ensure timely billing and accuracy of chargeable works with Finance
Jeopardy Management: Provide risk reports to operations and regional managers
Customer Service Delivery: You will maintain high standards of responsiveness and professionalism
Stakeholder Collaboration: Coordinate with technicians, managers, and contractors for service delivery
Performance Monitoring: Track helpdesk metrics and drive continuous improvement
Compliance Engagement: Work closely with Audit, SHEQ, and Business Continuity teams
Client Interaction: Ensure service levels meet client expectations through daily engagement What do you need
Helpdesk Experience: You should have proven background in service desk or facilities coordination roles
Leadership: Prior supervisory experience with team performance and development responsibilities
CAFM Proficiency: You must possess strong knowledge of systems like Planon, Maximo, or Concept
KPI/SLA Management: Demonstrated success in meeting service metrics
Communication Skills: Excellent interpersonal abilities across all stakeholder levels
Organisational Skills: Capable of managing competing priorities in a fast-paced setting
Digital Literacy: Proficient in Microsoft Office and collaboration tools
Compliance Awareness: Understanding of health, safety, and legal service requirements
Analytical Thinking: Ability to interpret performance data and support improvements
Adaptability: Flexible in responding to changing client needs and operational demands What happens now?
Your application/CV will be reviewed by the Recruiter managing this position and they will be in touch with you to discuss the role and next steps if your CV seems like a fit for this position within next 48 hoursBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Helpdesk Team Leader job near me in Worthing, West Sussex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).