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Helpdesk Technician 2nd Line Support
Job Posted: an hour ago
Salary: £ 25,000 - 30,000 / Annum
Job Type: Permanent
Location: Morley, West Yorkshire
Expire in: a month
Job Description
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.
The role:
Full Time Perm Position
Monday to Friday, Fully Office based
Hours: 8:45am- 5:15pm
Location: Morley, Leeds
Salary: £25,000- £30,000 DOE
A supportive and collaborative team environment
Exposure to a wide range of technologies
Opportunities for training and career development
Key Responsibilities:
Provide 2nd line support for Windows, Office 365, and other core systems
Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs)
Support remote access tools (RDP, VPN) and disaster recovery solutions
Monitor system alerts and respond to tickets via the helpdesk platform
Keep users informed on issue progress and planned outages
Escalate complex issues to 3rd line or field engineers
Log time accurately on support tickets
What You'll Need:
Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune)
Experience with Windows Server
Good understanding of networking: VLANs, port forwarding, routing, switching
Proficient in Microsoft Office apps
Ability to troubleshoot and resolve technical issues quickly
Excellent communication and time management skills
Self-motivated and able to work in a fast-paced environment
If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M:(phone number removed) T:(phone number removed)Before You Apply
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