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Helpline Advisor
Job Posted: 3 days ago
Salary: £ Competitive
Job Type: Permanent
Location: Dover, Kent
Expire in: 25 days
Job Description
Job Title: Helpline Advisor
Location: Dover (9 minutes from station, free parking available)
Contract: Permanent
Hours: 35 hours per week (rotational shifts between 8am–8pm)
Salary: Starting at £25,710, rising to £28,670 after 6 months
Our client is seeking compassionate and professional Helpline Advisors to join their growing support team. This is a rewarding role for individuals with strong communication skills and a passion for helping others.
About the Role:
You’ll be the first point of contact for callers, providing guidance, support, and signposting to relevant services. You’ll also escalate safeguarding concerns and maintain service KPIs (note: this is not a sales role).
Key Responsibilities:
* Handle inbound support calls with empathy and professionalism
* Escalate safeguarding issues appropriately
* Signpost callers to relevant departments and services
* Maintain accurate records and meet performance standards
What We’re Looking For:
* Previous experience in a call centre or customer service role preferred
* Awareness of safeguarding practices beneficial
* Excellent verbal communication and listening skills
* Ability to work flexibly across rotating shifts
* Strong attention to detail and time management
Training & Benefits:
* 5-week training programme (classroom and supported calls)
* Hybrid working available after 3 months (typically 1 day/week in office)
* 8% non-contributory pension
* Extra annual leave per year of service (up to 5 years)
* Perkbox rewards and £500 referral bonus
About Morgan Jones:
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