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HGV Administrator

Job Posted: a day ago

Salary: £ 29,000 - 31,000 / Annum
Job Type: Permanent
Location: Reading, Berkshire

Expire in: a month

Job Description

HGV Service Planner & Administrator

📍 Location: Reading area
💰 Salary: £29,000 – £31,000 plus bonus
📄 Job Type: Full-time | Permanent
⏰ Hours: Monday to Friday, 8:00am – 5:00pm | 1 in 4 Saturdays, 8:00am – 12:00pm

We are currently recruiting for an experienced HGV Service Planner & Administrator to join a busy and well-established commercial vehicle service operation in the Reading area.

This is a key role within the service department, responsible for coordinating workshop bookings, supporting customers throughout the repair process, and ensuring accurate administration and invoicing.

The Role

You will be responsible for:

  * Booking vehicles in for servicing, routine maintenance, MOTs, and additional repairs

  * Managing workshop capacity and scheduling appointments

  * Keeping customers updated on vehicle progress and any delays

  * Preparing and processing job cards

  * Supporting MOT administration and invoicing

  * Scanning and filing service documentation

  * Ordering parts and subcontract work where required

  * Raising invoices and maintaining accurate vehicle history records

  * Carrying out customer follow-up calls after workshop visits

  * Promoting additional workshop services where appropriate

This is a varied and fast-paced role where no two days are the same. The successful candidate will need to be organised, proactive, and confident communicating with both customers and colleagues.

What We’re Looking For

  * Previous experience in an automotive service, planning, administration, or service advisor role

  * HGV or light commercial vehicle industry experience is highly desirable

  * Strong organisational and administration skills

  * Excellent attention to detail

  * Confident verbal and written communication skills

  * Ability to multitask and work to deadlines

  * Good problem-solving skills

  * Comfortable working with costing and invoicing information

  * Able to work independently and as part of a team

Salary & Bonus

  * £29,000 – £31,000 depending on experience

  * Up to £4,000 annual bonus linked to departmental and manufacturer KPIs

Benefits

  * Manufacturer training and career development

  * 30 days annual leave including bank holidays

  * Additional leave with service

  * Pension scheme

  * Health and wellbeing support

  * Additional employee benefits package

This is an excellent opportunity for someone looking to build a long-term career within a professional commercial vehicle service environment that offers stability, training, and genuine progression opportunities.

📩 Apply today or send your CV for immediate consideration.

⚠️ Please note that applicants must have the right to work in the UK

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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