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HGV Parts Advisor
Job Posted: a day ago
Salary: £ 28,000 - 36,000 / Annum
Job Type: Permanent
Location: Heathrow, Greater London
Expire in: a month
Job Description
HGV Parts Advisor needed
Heathrow
Our client, a commercial vehicle specialist, is seeking for a HGV Parts Advisor to join their team.
The ideal candidate will be responsible for supporting the efficient operation of the parts department within a dealership and advising customers on the correct parts for HGV repairs and maintenance, sourcing and ordering parts, and managing stock levels to ensure timely service for vehicles.
Role: HGV Parts Advisor
Hours: Monday to Friday 8.5 hours per day – 9.00am to 6.00pm with 30 minutes unpaid lunch, plus the Saturday rota (1 in 3 Saturdays), hours 7.00am to Noon.
Location: Heathrow
Responsibility:
* Answering customer inquiries about parts and accessories all makes of trucks and trailers by phone and emails.
* Utilising our parts ordering system to accurately identify and locate parts.
* Upselling and cross selling where applicable.
* Cold & warm calling drift accounts to win back business and or sell promotions.
* Processing orders, ensuring parts availability, and providing accurate quotes.
* Maintaining a clean and organized parts department.
* Providing exceptional customer service to both retail and trade customers.
* To ensure that all procedures for handling cash, credit / debit card accounts are fully adhered to in accordance with CWG policies
* To ensure data capture is accurately entered on CRM systems
* To assist in stock checks when required
Requirements:
* MUST HAVE COMMERCIAL VEHICLE EXPERIENCE (LCV OR HGV)
* Minimum of 2 years’ experience as a Parts Advisor.
* Proactive in their approach to work.
* Critical thinker who can see the bigger picture.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Excellent negotiation and selling skills.
* Proficient in using computer software, including EPCs & Kerridge.
Benefits:
* 30 Days Annual Leave including Bank Holidays
* Holiday + Purchase Scheme (up to 3 days available to purchase)
* Employer Statutory Pension Scheme
* Free Class IV MOT per year
* Mental Health First Aiders
* Paternity pay – Full 2 weeks pay
* Personal Accident Scheme
* Cycle to work scheme
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