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HGV Service Advisor

Job Posted: 15 hours ago

Salary: £ Competitive
Job Type: Permanent
Location: Bicester

Expire in: a month

Job Description

HGV Service Advisor
 
 Location: Bicester
 Salary: £28,000 - £32,000 per annum + Bonus (up to £4,000 OTE £36,000)
 Job Type: Permanent, Full-Time
 Working Hours: 44.5 hours per week (including 1 in 3 Saturday mornings)
  
 ISQ Recruitment is currently seeking an experienced HGV Service Advisor to join a busy commercial vehicle service operation based in Bicester.
  
 This is an excellent opportunity for a customer-focused professional who enjoys working in a fast-paced environment and acting as the key link between customers and the workshop team.
 In this role, you will play an essential part in ensuring the smooth running of the service department, managing customer enquiries, coordinating vehicle repairs and servicing, and ensuring customers receive clear communication throughout the process.
  
 If you have previous experience in a commercial vehicle, HGV, or automotive service advisor position, this could be the ideal next step in your career.
  
 Key Responsibilities
  
Act as the main point of contact for customers bringing vehicles in for service or repair 
Coordinate workshop bookings and manage the daily service schedule to maximise productivity 
Gather detailed information about vehicle faults and service requirements 
Provide accurate updates to customers regarding vehicle progress and completion times 
Liaise with the workshop team to ensure work is carried out efficiently 
Identify additional repair or service opportunities and communicate these professionally to customers 
Obtain customer approvals and authorisations for additional work 
Maintain accurate vehicle service records and documentation 
Raise invoices and ensure work orders are correctly processed 
Follow up with customers after service visits to ensure satisfaction 
Monitor work-in-progress and ensure jobs are completed within agreed timeframes 
Ensure all health and safety procedures and company standards are followed  Candidate Requirements
  
Previous experience as a Service Advisor within HGV, commercial vehicle or automotive sectors is highly desirable 
Strong customer service and communication skills 
Excellent organisational and administrative abilities 
Ability to manage multiple tasks and prioritise workload effectively 
Good attention to detail and problem-solving skills 
Confident working in a busy service department environment 
Ability to work both independently and as part of a team 
Basic technical understanding of vehicle servicing and repairs is beneficial  Working Hours
 44.5 hours per week across rotating weekday shifts:
  
7:00am - 4:00pm 
8:00am - 5:00pm 
9:00am - 6:00pm  (All shifts include a 30-minute unpaid break)
 Plus 1 in 3 Saturday mornings, 8:00am - 12:00pm.
  
 Benefits
  
Competitive salary with performance-related bonus 
Ongoing training and career development opportunities 
30 days annual leave including bank holidays 
Additional holiday entitlement with long service 
Holiday purchase scheme 
Workplace pension 
Staff referral scheme 
Cycle to work scheme 
On-site parking 
Company uniform provided  Apply Now
 If you're an organised, customer-focused Service Advisor looking for your next opportunity within the commercial vehicle sector, we'd love to hear from you.
  
 Apply today with ISQ Recruitment to find out more about this opportunity

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