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HGV Workshop Service Manager
Job Posted: 17 hours ago
Salary: £ 5,000 - 50,000 / Annum
Job Type: Permanent
Location: Inverness, Highland
Expire in: a month
Job Description
Questech Recruitment have got an exciting opportunity for an individual to work for an industry leading Dealership group in the Scottish Highlands as a Workshop Manager
Job Summary
The HGV Workshop Manager will oversees all aspects of the HGV workshop operations, ensuring the efficient functioning of the facility and the delivery of high-quality maintenance and repair services. This role involves managing a team of technicians, coordinating workflow, implementing quality control measures, and liaising with customers and other departments to meet organisational objectives.
Key Responsibilities:
* Team Leadership and Management
* Lead, motivate, and develop a team of HGV technicians, providing guidance, training, and support as needed.
* Allocate workload and monitor productivity to ensure optimal utilisation of resources.
* Conduct regular performance evaluations and implement strategies to enhance team performance and morale.
* Workflow Coordination
* Plan and schedule repair and maintenance tasks based on priority, urgency, and available resources using franchise programmes, DMS and other IT based systems.
* Coordinate with other departments to ensure the smooth flow of vehicles through the workshop and minimise downtime.
* Monitor workflow progress, address any issues or delays, and adjust schedules as necessary to meet deadlines.
* Quality Assurance
* Implement quality control measures to ensure that repairs and maintenance work meet industry standards and regulatory requirements.
* Conduct regular inspections of completed work to verify compliance with quality standards and customer specifications.
* Investigate any incidents of substandard workmanship or customer complaints and take corrective action as needed.
* Build and maintain positive relationships with customers, providing prompt and courteous service and addressing any concerns or inquiries.
* Liaise with customers to understand their service needs, provide accurate estimates, and ensure satisfaction with completed work.
* Act as a point of contact for customer feedback and take proactive steps to resolve issues and improve service delivery
* Enforce health and safety protocols and procedures to create a safe working environment and minimise the risk of accidents or injuries.
* Conduct regular safety inspections and audits, identify potential hazards, and implement corrective measures as needed.
* Provide safety training to team members and promote a culture of safety awareness and compliance.
Qualifications and Skills:
* Proven experience in a managerial role within an HGV workshop or similar automotive environment.
* Strong technical knowledge of HGV systems, components, and maintenance practices would be a benefit.
* Excellent leadership and people management skills, with the ability to inspire and empower team members.
* Effective communication and interpersonal abilities, with a customer-focused approach to service delivery.
* Proficiency in workshop management software systems.
* Sound decision-making and problem-solving capabilities, with a proactive and solution-oriented mindset.
* Relevant qualifications in automotive engineering, mechanical engineering, or a related field are preferred.
Hours of work
Monday to Friday (Apply online only)hrs
Every 2nd Saturday (Apply online only)hrs
Benefits
* Company pension
* Cycle to Work Scheme
* Private Healthcare after 3 years full Service
If you believe you would be a good fit for this position or would like some more information, please click APPLY now or contact Matt Staniforth at Questech RecruitmentBefore You Apply
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