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Hire Controller / Depot Supervisor
Job Posted: 6 days ago
Salary: £ Competitive
Job Type: Permanent
Location: Stoke-on-Trent, Staffordshire
Expire in: 21 days
Job Description
Job Title: Hire Controller / Depot Supervisor
Reporting To: Divisional Director
Location: Stoke on Trent
Hours: 40 hours per week - Monday to Friday 7.30am until 16.30 pm
Overtime is occasionally available at weekends.
Salary: Competitive Salary plus overtime/bonus.
Benefits:
* Free access to Health Scheme
* Pension
* 22 Days Annual Leave/ Bank Holidays and an additional day for your Birthday.
Qualifications:
* Full UK Driving Licence is essential.
* Previous experience in a hire controller or depot-based role (plant / tool hire experience preferred)
* Any knowledge of the Damage Restoration Industry or associated equipment would be advantageous but not essential as training will be given.
* Strong organisational and multitasking skills.
* Excellent communication and customer service abilities.
* Proficient with hire management software and basic IT systems.
* Ability to lead a team and work under pressure.
Responsibilities:
* Handle all customer hire enquiries via phone, email, and in person
* Process hire orders, returns, and off hires accurately and efficiently.
* Coordinate with drivers and workshop staff to schedule equipment deliveries.
* Maintain accurate records of stock levels, hire contracts and equipment availability.
* Oversee the day to day running of the depot, ensuring operational efficiency.
* Ensure equipment is maintained, serviced, and presented to a high standard.
* To clean service and test all equipment upon return from hire to ensure safety and compliance with the relevant regulations and to ensure our high company standards are maintained.
* Supervise and support depot staff, fostering a positive and productive work environment.
* To carry out general housekeeping duties as required.
* Monitor health and safety compliance within the depot.
* Resolve customer issues promptly and professionally.
* Report on depot performance and contribute to business improvementsBefore You Apply
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