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Hire Controller

Job Posted: 13 days ago

Salary: £ 28,000 - 34,000 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester

Expire in: 14 days

Job Description

Job Title: Hire Controller

Location: Bolton

Hours: Monday - Friday, 08:00 - 17:30 (1 Lunch)

Salary: Up to £34,000 per year (dependent on experience)

Benefits:

Company pension

20 days holidays + bank holidays

Retail discounts & employee recognition awards

Life assurance

24/7 employee assistance programme

About the Role:
Customer Service - It's a People Thing

Are you someone who can strike up a conversation with ease and build rapport quickly? Do you thrive in a fast-paced environment where no two days are the same? If so, this opportunity could be a great fit.

As a Hire Controller, you'll play a key role in delivering an excellent customer experience. Acting as the first point of contact, you'll support customers with their on-site service requirements - such as welfare units, portable sanitation, fencing, and other site equipment - guiding them through the full hire process from enquiry to off-hire and follow-up.

You'll focus on understanding customer needs, offering tailored solutions, identifying upsell opportunities, and ensuring a smooth and professional service throughout.

Key Responsibilities:
* Handle inbound hire enquiries via phone, email, and online channels
* Manage the full hire lifecycle from initial enquiry to off-hire and feedback
* Build and maintain strong, long-term customer relationships
* Identify opportunities to maximise hire revenue and upsell additional services
* Liaise with internal teams to coordinate deliveries, collections, and service schedules
* Resolve customer queries and issues efficiently and professionally
* Maintain accurate records and ensure high standards of service delivery

About You:
* Previous experience in a customer service, hire desk, or sales support role
* Confident managing inbound enquiries and processing orders
* Experience within construction, site services, or the hire sector is advantageous
* Strong communication and relationship-building skills
* Able to work independently and collaboratively within a team
* Highly organised with the ability to manage multiple priorities
* Comfortable using Microsoft Office and learning new systems
* Proactive, adaptable, and customer-focused in your approach

About the Opportunity:
You'll be joining a busy and supportive environment within a well-established hire and infrastructure support operation. This is a great opportunity for someone looking to develop their career in a fast-moving, customer-focused role, where no two days are the same.

The position offers the chance to build strong industry knowledge, develop commercial awareness, and be part of a team that values reliability, service excellence, and continuous improvement

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Hire Controller job near me in Manchester, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!