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Hire Controller
Job Posted: 12 days ago
Salary: £ 27,500 - 27,500 / Annum
Job Type: Permanent
Location: Pontypridd
Expire in: 16 days
Job Description
Hire Controller
Pontypridd
Up to £27,500 + Bonus
NEOS Engineering are partnered with a leading, fast-growing independent company operating across multiple depots across the UK. Following continued expansion, they are now looking to appoint a Hire Controller to join their busy and successful depot in Pontypridd.
The Role
As a Hire Controller, you’ll play a crucial role in the day-to-day operations of the hire desk. You’ll be the first point of contact for inbound enquiries, responsible for providing excellent customer service, processing hire contracts, and supporting internal coordination with the transport, credit, and operations teams.
You’ll also be tasked with growing customer accounts, managing job bookings, and ensuring smooth and accurate processing of orders from initial enquiry through to delivery and collection.
Responsibilities include:
Responding to incoming customer calls and sales enquiries
Building long-term relationships with clients and upselling where possible
Processing hire contracts accurately and efficiently
Coordinating delivery and collection of equipment in line with customer requirements
Working closely with transport, warehouse and credit control teams
Handling customer queries, quotes and job confirmations
Maintaining system records and ensuring data accuracy
Supporting the depot team with general administration and ad hoc duties
The Candidate
You’ll have experience working in a fast-paced hire desk, sales support, or customer service role. A background in tool or plant hire is desirable but not essential—what’s most important is your ability to communicate well, stay organised, and deliver excellent service under pressure.
Key skills & competencies include:
Strong verbal and written communication skills
Good IT literacy and ability to learn internal systems (Syrinx knowledge beneficial)
Ability to manage multiple tasks and prioritise effectively
Customer-focused with a professional and proactive approach
Sales-minded and commercially aware
Experience in hire, construction, or logistics preferred
The Benefits
£26,000 – £27,500 DOE
Bonus and Loyalty Scheme
28 days holiday (inclusive of bank holidays)
Company pension scheme
Full-time, permanent position – Monday to Friday, 6:30am to 4:00pm OR 7:30am to 5:00pm
Please apply with an up-to-date CV and feel free to include a short cover letter explaining why this role is right for you.
Thanks for taking the time to apply. We do our best to respond to every applicant, but due to high volumes, if you haven’t heard from us within 7 days, unfortunately you have not been successful on this occasion. We encourage you to keep an eye on our website for future opportunities.
We kindly ask that candidates requiring sponsorship do not apply, as our client is currently unable to offer visa sponsorship. Any applications requiring sponsorship will be automatically rejectedBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
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