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Hire Desk Assistant

Job Posted: 18 days ago

Salary: £ 33,000 - 36,000 / Annum
Job Type: Permanent
Location: Alton

Expire in: 10 days

Job Description

Hire Desk Assistant

 Location: Alton, Hampshire (GU34)

⏰ Hours: Monday to Friday, 7:30am – 5:00pm (Office Based)

 Salary: £33,(Apply online only) – £36,(Apply online only) per annum

 Interviewing: Immediately, please apply directly

About Conquip Engineering Group

Conquip Engineering Group is a UK-based manufacturer at the forefront of innovation in heavy-duty and construction equipment sectors. We design, manufacture and supply engineered solutions to some of the largest construction and infrastructure projects across the UK and internationally.

The Opportunity

We are delighted to offer a fantastic opportunity within the heart of our Hire team at our Alton headquarters. This role is ideal for someone with strong attention to detail, a customer-first mindset and a drive to make a real impact on day-to-day operations. You will play a key role in ensuring our hire fleet is managed efficiently, supporting customers throughout their hire journey and helping deliver a seamless, on-time service across the business. We are looking for someone with strong life experience, confidence, and the ability to take ownership of customer outcomes within a fast paced operational environment. 

Key Responsibilities

Manage and respond to all hire desk enquiries promptly and professionally
Support customers throughout the full hire journey, providing excellent service
Coordinate orders to ensure delivery is on time and in full
Liaise effectively with Transport, Yard and Operations teams to maintain smooth workflows
Schedule large deliveries and manage site bookings efficiently
Process off-hire requests and coordinate returns accurately
Handle goods-in processes following depot inspections
Monitor and follow up on free-of-charge (FOC) hires
Provide accurate updates on stock availability and lead times
Resolve queries across customers, warehouse, yard and transport teams promptly
Identify and suggest opportunities to enhance the customer experience

What Success Looks Like

Orders processed accurately and efficiently
High levels of customer satisfaction (NPS)
Consistent on-time, in-full delivery performance
Proactive problem solving and clear communication
Professional representation of Conquip at all times

Person Specification

Strong organisational and planning skills
Excellent communication skills, both written and verbal
Ability to work effectively under pressure in a fast-paced environment
High attention to detail and accuracy
A proactive, problem-solving approach
A positive attitude and strong work ethic
A collaborative team player who embraces Conquip’s core values

How to Apply

To be considered for this role, please apply directly via this advert or contact our Head of Recruitment for further information.

We look forward to hearing from you.

Team Conquip

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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