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Hire Desk Controller
Job Posted: 13 days ago
Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: Hethersett
Expire in: 15 days
Job Description
Hire Desk Controller required near Hethersett for established equipment rental business. Monday-Friday role, £30,000-£35,000 salary, great benefits and career stability.
The Company
We are working with a well-established equipment rental business with a strong reputation for reliability, service, and long-term customer relationships. With decades of experience supplying equipment across the construction and infrastructure sectors, the company continues to invest in people, technology, and service excellence.
Due to continued growth, they are looking to recruit a Hire Desk Controller to join their busy depot team near Norwich. This Hire Desk Controller position offers stability, structured working hours, and the opportunity to develop within a respected organisation in the equipment rental industry.
Key Benefits
Basic salary between £30,000 and £35,000 per year
Monday to Friday working hours providing a strong work-life balance
Up to 25 days annual leave plus bank holidays
Pension scheme
Healthcare scheme
Employee discount scheme
Long-term career opportunities within a well-established equipment rental business
Supportive and professional team environment
About the Role
As a Hire Desk Controller, you will be responsible for coordinating equipment hires and supporting customers from enquiry through to off-hire. This Hire Desk Controller role sits at the centre of the depot operation and plays a key part in delivering excellent customer service.
Typical responsibilities include:
Managing inbound hire enquiries and converting them into bookings
Scheduling equipment deliveries and collections
Liaising with drivers, engineers, and yard teams
Processing hire contracts, extensions, and off-hires
Building relationships with new and existing customers
Ensuring equipment availability and accurate system records
Supporting depot operations and maintaining service standards
This Hire Desk Controller role is ideal for someone who enjoys a fast-paced environment and takes pride in delivering excellent customer service.
About You
To succeed as a Hire Desk Controller, you will ideally have experience in a customer service or hire desk environment.
You may have:
Experience working in equipment rental, plant hire, tool hire, powered access, power generation or construction supply
Strong organisational and communication skills
Confidence handling customer enquiries and coordinating bookings
Good IT skills and the ability to manage hire systems
A proactive and team-focused approach
Candidates with experience as a Hire Desk Controller or similar hire coordination roles are highly encouraged to apply.
To be successful in this role, you may have worked as a:
Hire Controller, Plant Hire Controller, Rental Controller, Tool Hire Controller, Hire Desk Coordinator, Equipment Hire Coordinator, Plant Hire Administrator, Rental Desk Controller, Hire Desk Administrator, Hire Coordinator.
If you are looking for a stable opportunity as a Hire Desk Controller within a respected equipment rental business near Hethersett, we would love to hear from you.
Apply today to find out more. We welcome applications from candidates of all backgrounds and are committed to inclusive and fair recruitment practicesBefore You Apply
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Looking for your next career move? Join a top company hiring Hire Desk Controller job near me in Hethersett! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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