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Hire Desk Manager
Job Posted: 22 hours ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: SS14, Crays Hill, Essex
Expire in: a month
Job Description
HIRE DESK MANAGER
Great opportunity for a Hire Desk Manager with Service Desk experience to join a thriving company!
Location of the Hire Desk Manager / Hire Desk Controller / Rental Manager / Hire and Service Manager / Fleet Hire Manager / Fleet Maintenance Controller / Hire Manager: Basildon / Essex area
Salary of the Hire Desk Manager / Hire Desk Controller / Rental Manager / Hire and Service Manager / Fleet Hire Manager / Fleet Maintenance Controller / Hire Manager: £40,000 - £45,000 pa
Hours of work: Monday to Friday 06:00am - 16:00pm
My client, an ever growing rental / hire business that specialise in commercial vehicle hire, from municipal vehicles and RCVs to box vans and tippers, are looking for an ambitious and experienced Hire Desk Manager / Hire Desk Controller / Rental Manager / Hire and Service Manager / Fleet Hire Manager / Fleet Maintenance Controller / Hire Manager to join their dynamic team based near Basildon.
Responsibilities of the Hire Desk Manager / Hire Desk Controller / Rental Manager / Hire and Service Manager / Fleet Hire Manager / Fleet Maintenance Controller / Hire Manager:
* Supervise the Hire desk and ensure they complete their key responsibilities daily
* Plan and control the day to day Rental / hire operations
* Execute all hire enquiries/opportunities – manage delivery and collection and ensure that efficiency is achieved
* Maintain a strong and professional partnership and working relationship with the Service Manager
* Support and assist the Service Desk Manager by taking calls and logging defects.
* Maximise the team’s profitability and meeting and exceeding all customer expectations
* Take a proactive and disciplined approach in managing the commercial relationship with the client base – regularly liaising with clients to cultivate the business
* Work closely with the Service Manager to support retention of existing business and help to win new business from existing customer base via added value services
* Maximise sales contribution each month and exceeding the company’s expectation
* Liaise with workshops to assist in controlling repair costs.
* Grow customer revenue base through marketing and Telesales activities with the clients
* Manage all aspects of the vehicle hire and ensure customer KPI’s are met.
* Take part in review meetings and present KPI’s and performance.
* Champion of Health and Safety compliance within the yard and rental areas.
* Manage the resolving customer/invoice and other queries
Other Duties involve:
· Support the Service Desk and Service Desk Manager
Key Attributes of the Hire Desk Manager / Hire Desk Controller / Rental Manager / Hire and Service Manager / Fleet Hire Manager / Fleet Maintenance Controller / Hire Manager:
* Customer focused attitude
* Previous experience in a hire / rental operation, ideally from the waste / municipal industry
* Previous experience controlling the hire desk
* Experience of hiring commercial vehicles, vans, plant an advantage
* Numerical and written skills
* Proficient in Microsoft Office products
* Willing to learn and develop themselves
* Administration skills
* Adaptable and self-starter
* Good Communication skills
If this job role sounds like the role for you, then please send your CV to Danica Baker at Sprint RecruitmentBefore You Apply
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Looking for your next career move? Join a top company hiring Hire Desk Manager job near me in SS14, Crays Hill, Essex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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