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Home Ownership Manager
Job Posted: 8 hours ago
Salary: £ 31 - 31 / Annum
Job Type: Temporary
Location: South West
Expire in: a month
Job Description
Home Ownership Manager
Hybrid (travel required within Hampshire, Wiltshire, Somerset, Dorset, Devon & Cornwall)
Full-time | Monday-Friday, 8:30am-5:00pm
Temporary until 30/09/2025 - Temp to perm opportunity for the right person
We're seeking a strong, experienced housing leader to join our clients team as a Home Ownership Manager, overseeing service delivery and leading a high-performing team.You’ll lead service improvements, uphold legal and regulatory compliance, and ensure a high level of customer satisfaction across the Home Ownership portfolio.
Key duties:
* Lead and manage the Home Ownership Team, ensuring high-quality, customer-focused service delivery.
* Oversee compliance with housing legislation, policies, and procedures.
* Monitor team performance through regular reviews, appraisals, and one-to-ones.
* Drive continuous improvement, value for money, and service development.
* Manage budgets and ensure effective use of resources.
* Collaborate with internal teams (e.g., Sales, Asset Management) to ensure seamless service.
* Handle stakeholder communication, including residents, solicitors, and external partners.
* Support customer services related to leasehold, shared ownership, and Right to Buy/Acquire.
* Conduct and manage risk assessments within your area of responsibility.
Key Requirements:
* Proven experience managing a housing or leasehold/home ownership team
* Strong leadership and performance management skills
* Excellent knowledge of relevant housing legislation and service delivery best practice
* Confident communicator with stakeholder engagement experience
* A housing qualification or CIH membership is desirable
This is a great opportunity to lead meaningful change, improve outcomes for customers, and play a key role in shaping the home ownership servicesBefore You Apply
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