Hiring Now: Homebased Travel Consultant Near You – Apply Today!
Your Next Homebased Travel Consultant Job Starts Here – Apply Now!
Homebased Travel Consultant
Job Posted: 6 days ago
Salary: £ 23,400 - 24,570 / Annum
Job Type: Permanent
Location: Kent
Expire in: 21 days
Job Description
Are you an experienced Travel Consultant? Are you experienced working remotely and looking for your next homebased role within the Travel Industry?
We are working with an established Tour Operator who are looking for an experienced Customer Experience Executive to join their Reservations / Customer Service team.
Promptly dealing with all customer interactions throughout the customer lifecycle. To maximise conversion opportunities and to deliver outstanding customer service.
Responsibilities and Tasks:
* To ensure all incoming calls are answered promptly and dealt with to the best of ability.
* Respond to and follow up any sales or customer care enquiries received by post, email, telephone, webchat or any other channel.
* To accurately complete bookings and amendments following instructions and using correct codes, prices and taking care to update new client database.
* Maximise upsale opportunities by ensuring that clients are offered all upgrades and extras on every booking.
* Assisting clients with all further customer care activities including collecting payments, booking ancillaries with airlines, informing clients of changes to their holiday, processing brochure order requests and general queries from the clients.
* Attend any relevant training/educational visits provided by the company to develop knowledge and skills.
* Ensure clients are sent any relevant holiday documentation upon booking and explaining online check in and Manage my Booking.
* To ensure all email enquiries, web chat, social media interactions, text message and whatsapp enquiries are answered promptly and dealt with to the best of ability.
* Any other duties deemed necessary by either your Supervisor, Manager or Director.
Core competencies:
* Customer centric attitude
* Professional and courteous in all interactions verbal or non-verbal
* Ability to work under pressure
* Ability to deal with difficult situations or points of conflict
Experience:
* Experienced in a customer facing role in a busy environment
* Experience in travel is desirable
The package:
* Salary - £24,570 + commission
* Fully remote
* Opening hours are open are 9am-8pm Monday to Sunday - working 5 days per week (1 of those days includes a weekend day). The shift is generally 9am-5.30pm (occasionally 10am-6.30pm and 11am-7.30pm)
* Lots of travel perks
Interested?
Please click APPLY or contact (url removed)Before You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Homebased Travel Consultant job near me in Kent! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).