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Hostel Worker
Job Posted: 7 hours ago
Salary: £ 24,000 - 26,000 / Annum
Job Type: Permanent
Location: Luton, Bedfordshire
Expire in: a month
Job Description
Hostel Worker
📍 Location: Luton (Agile across multiple sites)
🕒 Hours: 37 hours per week (Shift-based: 8am-4pm, 9am-5pm, and 1pm-8:30pm, including approximately 1 in 4 weekends)
💰 Salary: 24,000 - 26,000
📅 Contract Type: Permanent
🤝 Agency: Ten90
Make a Real Difference in People's Lives
Ten90 Agency is seeking an empathetic and proactive Hostel Worker to join a well-established not-for-profit housing provider that delivers vital support services across Luton. This is a unique opportunity to provide trauma-informed, person-centred support to individuals living in hostel accommodation as they take steps toward independence.
The Role
As a Hostel Worker, you'll be the primary point of contact for residents, helping them build confidence, develop life skills, and access essential services. Working as part of a small, dynamic team, you'll support residents with practical day-to-day needs and longer-term personal development-empowering each individual to make positive, sustainable changes in their life.
This is a shift-based role with working hours of 8am-4pm, 9am-5pm, and 1pm-8:30pm, and includes some weekend working (approximately 1 in 4 weekends).
Key Responsibilities
Deliver direct support and assist with the smooth day-to-day running of hostel services
Use psychologically-informed methods to coach and guide customers in a respectful, non-judgmental manner* Manage your own caseload and provide tailored support sessions
Create and implement risk and support plans for individuals
Collaborate with local partners and professionals (social services, health, police, etc.)
Promote a safe, secure and welcoming environment
Support customers in developing independent living skills
Maintain accurate digital support records and reports
Ensure compliance with safeguarding and housing-related policies and proceduresWhat We're Looking For
We're looking for someone who is:
✅ Emotionally intelligent, empathetic, and resilient
✅ Confident in managing support plans and caseloads
✅ Experienced in working with vulnerable individuals or in housing/social care settings
✅ A strong communicator who builds trust and sets clear boundaries
✅ Knowledgeable about welfare rights, safeguarding, and trauma-informed practices
✅ A creative problem solver with a customer-focused mindset
A full UK driving licence and access to a vehicle is essential for this role.
Why Apply?
You'll be joining a purpose-led organisation making a real impact in people's lives. The role offers the chance to work in a values-driven environment where personal growth, collaboration, and meaningful work come together. Every day is different, and every action contributes to helping people rebuild their futures.
We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace. We welcome applications from all suitably qualified people regardless of race, religion or belief, sex, sexual orientation, age, disability, gender reassignment, marital status, or civil partnershipBefore You Apply
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- Bank details.
- National Insurance number.
- Date of birth.
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