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Hotel Reservations Agent
Job Posted: a month ago
Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: LE87, Leicester, City of Leicester
Expire in: 14 days
Job Description
Kerry Robert Associates are working with a luxury hotel in Leicestershire, known for its exceptional service and high standards across the guest experience. This is a fantastic opportunity to join a well-established property that offers stability, development and long-term career progression within hospitality.
Are you currently working within a hotel in a guest-facing role and looking to move into reservations or build a career within revenue and front office? This could be the perfect next step.
Key Responsibilities:
* Manage guest reservations from initial enquiry through to confirmation, ensuring a seamless and professional booking experience.
* Handle calls, emails and online enquiries, providing accurate information and promoting the hotel’s facilities to maximise revenue opportunities.
* Work closely with the front office and revenue teams to ensure availability, rates and guest requirements are correctly managed.
* You will maintain accurate booking records and ensure all details are clearly communicated across departments.
* Support in upselling rooms, packages and additional services, while delivering a high level of customer service at every touchpoint.
* Assist with group bookings and support wider administrative duties within the reservations function.
Requirements:
• Previous UK hotel experience is essential (front office, reservations or guest services preferred).
• A strong customer service focus with a professional and friendly manner.
• Excellent communication skills, both written and verbal.
• Good attention to detail and organisational skills.
• Confident using hotel systems (PMS experience desirable).
• A proactive and positive approach to work.
• Ability to work both independently and as part of a team.
• Interest in developing a career within reservations, revenue or front office.
Benefits
This is an excellent opportunity for someone looking to build their career within a luxury hotel environment, with clear opportunities for progression and development.
If you’re looking to grow within hospitality and be part of a high-performing team, we want to hear from you.
Apply in confidence ASAP!
* This is an on-site role only (no hybrid)
** You must be eligible to work in the UK
*** Hospitality experience is essential to be considered for this roleBefore You Apply
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Looking for your next career move? Join a top company hiring Hotel Reservations Agent job near me in LE87, Leicester, City of Leicester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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