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House Manager - Supported Housing
Job Posted: 3 days ago
Salary: £ 15 - 17 / Hour
Job Type: Permanent
Location: HA3, Wealdstone, Greater London
Expire in: 25 days
Job Description
Are you passionate about supporting communities and creating safe, welcoming housing environments? Fresh Horizons CNB is looking for a dedicated Housing Manager to oversee the day-to-day operations of Hope & Cedar House. This is a fantastic opportunity to work with others, managing accommodation services, and helping residents thrive in a safe, supportive environment.
About the Role
As the Housing Manager, you’ll lead staff and volunteers to ensure the smooth and effective delivery of our housing project. Your work will be hands-on and varied—from managing maintenance and safety compliance to building positive relationships with residents.
Key Responsibilities
Team & Property Management
* Lead and manage housing staff and volunteers to ensure efficient project delivery.
* Coordinate and oversee maintenance tasks, working with contractors and service providers.
* Conduct regular safety checks and ensure all certifications are up to date.
Resident Support & Community Building
* Foster a friendly and safe community environment.
* Support residents with housing benefit claims and income maximisation.
* Resolve disputes, promote tenant responsibility, and support tenancy sustainment.
Tenancy & Income Management
* Process housing applications, conduct interviews, and manage room allocations.
* Ensure timely collection of rental income and service charges.
* Maintain accurate records of all payments, invoices, and financial transactions.
Letting & Void Management
* Expedite the letting of rooms through strong partnerships with referral agencies.
* Ensure all rooms are maintained to a high standard and ready for new tenants.
Maintenance & Health and Safety
* Regularly inspect the property and coordinate necessary repairs and upkeep.
* Ensure furniture, white goods, and shared facilities are functional and safe.
* Enforce health and safety standards in line with regulatory requirements.
About You
You’ll be a confident, compassionate leader with excellent organisational skills and a strong sense of accountability. You should be able to manage people and property with equal skill, while maintaining a strong commitment to resident well-being.
Preferred skills and qualities:
* Previous experience in housing management or a related field
* Strong understanding of tenancy law, benefits systems, and housing operations
* Excellent interpersonal and communication skills
* Ability to resolve conflicts and manage community dynamics
* Competent with record-keeping and administrative duties
Why Join Us?
* Be part of a values-led, Christian organisation with a real impact in the community
* Work in a supportive team environment
* Opportunities for training and career progression
* Make a meaningful difference in people’s lives every dayBefore You Apply
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