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Housing Administrator
Job Posted: 2 days ago
Salary: £ 14.24 - 14.24 / Hour
Job Type: Temporary
Location: North London, London
Expire in: a month
Job Description
Resident Support Officer
Temporary Role (until end of September 2025)
Salary: £14.24 per hour PAYE
Location: Highbury East N5
Home based with one day per week in the office We are seeking a Resident Support Officer to provide an excellent customer-led service in the management and completion of LCDM cases. This role involves working with both internal and external customers with the overall objective of delivering a swift and efficient service.
Day-to-day of the role:
Effectively and efficiently manage LCDM cases, liaising with appropriate internal and external contacts to facilitate considered decision-making in line with relevant procedures, policies, statutory or regulatory guidance in a timely and cost-effective manner.
Maximise output in the delivery of targets and the organisation's strategic objectives and behaviours.
Meet all the corporate and departmental service level agreements and support the business in achieving these as a whole.
Effectively utilise technologies and Microsoft Dynamic platform to deliver an efficient and effective customer-driven service with the ultimate objective to provide a swift, responsive, and seamless service to customers.
Keep accurate, up-to-date records of all actions taken to assist in case management, statistical analysis, and reports to relevant management teams and boards.
Work in a fast-paced, evolving, target-driven, dynamic environment.
Undertake any other duties and responsibilities of an equivalent nature as required.Required Skills & Qualifications:
Proven experience in working in a fast-paced, target-driven, evolving, and dynamic Customer Service environment within a housing environment.
Proven experience of delivering high-quality customer services with good interpersonal and communication skills and the ability to interact with customers in a professional manner on the telephone and in writing.
Experience of working in the housing sector, property management, or similar.
A can-do, positive, professional work ethic.
A strong level of understanding of Microsoft Office.
Analytical and problem-solving skills and the ability to interpret information and make considered decisions.
Interpersonal, influencing, and communication skills with the ability to liaise with a variety of internal and external stakeholders.To apply for the Resident Support Officer position, please submit your application with an updated copy of your CVBefore You Apply
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- Bank details.
- National Insurance number.
- Date of birth.
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