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Housing and Support Assistant
Job Posted: 10 hours ago
Salary: £ 19,412 - 19,412 / Annum
Job Type: Permanent
Location: Ealing, Greater London
Expire in: a month
Job Description
Housing and Support Assistant
Salary: £19,412.64 per annum (pro rata for part-time)
Hours: 30 hours per week, shift rota including evenings & weekends
Location: Supported Housing Scheme (flexibility to work across sites required)
The Role
We are looking for a reliable and approachable Housing and Support Assistant to join our team. This is a varied and rewarding role where you’ll be the first point of contact for residents and visitors, ensuring a safe, welcoming, and supportive environment.
What You’ll Do
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Welcome residents and visitors, providing information and signposting support.
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Carry out reception duties including telephone, post, payments, and logging repairs.
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Monitor building safety through regular patrols, wellbeing checks, and facilities checks.
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Act as a Fire Marshal and First Aider, responding to emergencies appropriately.
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Support the housing team with new resident intakes, tenancy paperwork, and rent payments.
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Help manage occupancy by supporting referrals, inspections, and move-ins/outs.
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Record incidents, respond to anti-social behaviour, and report safeguarding concerns.
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Work with other teams to support residents with progression, independence, and wellbeing.
About You
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Experience in a customer-facing role, with strong problem-solving skills.
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Excellent communication and interpersonal skills.
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Confident using IT systems and keeping accurate records.
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Able to work independently and as part of a team.
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Flexible to work shifts, including evenings and weekends.
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(Desirable) Experience supporting vulnerable people in housing, care, or advice settings.
Benefits
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£19,412.64 salary
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25 days annual leave + bank holidays (pro rata)
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Workplace pension scheme
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Free use of fitness facilities
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Staff discountsBefore You Apply
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