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Housing Association Operations Manager

Job Posted: 7 days ago

Salary: £ 40,000 - 50,000 / Annum
Job Type: Permanent
Location: M8, Broughton, City and Borough of Salford

Expire in: 21 days

Job Description

This is a unique opportunity to join an organisation with a strong social purpose, providing housing and support primarily to older and more vulnerable residents. If you’re someone who values high standards, thoughtful leadership, and meaningful community impact—without the corporate noise—this role could be for you.

The Role...

As Operations Manager, you will play a key leadership role in ensuring services are delivered with professionalism, consistency, and care.

Working closely with the Chief Executive, you will oversee day-to-day operations across housing management, compliance, contractor performance, and service quality—while leading a team of both paid and voluntary staff.

You’ll be trusted to make sound decisions, maintain strong governance, and ensure residents receive a high-quality, dignified service.

Key Responsibilities...

  * Lead housing operations and tenancy management

  * Oversee repairs, maintenance, contractor performance, and void turnaround

  * Ensure regulatory compliance, robust record keeping, and audit readiness

  * Monitor KPIs and report to senior leadership and Board

  * Manage complaints, tenant engagement, and service standards

  * Handle safeguarding matters and serious incidents appropriately

  * Deputise for the Chief Executive when required

About You...

We’re looking for someone who combines technical expertise with calm, values-driven leadership:

  * Confident decision-maker who remains composed under pressure

  * Strong knowledge of housing management and property compliance

  * Experienced in leading teams with both empathy and authority

  * Highly organised with excellent attention to detail (records, reporting, audit trails)

  * Professional, pragmatic, and committed to doing things properly

Your Background...

  * Proven experience in housing or property management with operational responsibility

  * Strong understanding of housing legislation and compliance requirements

  * Effective communicator and capable team leader

  * Comfortable working within a community-led environment

Additional Information...

While a faith background is not required, the organisation predominantly serves a faith community. Cultural awareness, respect, and a willingness to learn in a faith-informed, community-led environment are important. Applications are welcomed from all backgrounds

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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