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Housing Complaints Officer
Job Posted: 2 hours ago
Salary: £ 25.04 - 30 / Hour
Job Type: Contract Temporary
Location: NG17, Kirkby in Ashfield, Nottinghamshire
Expire in: a month
Job Description
Belmont Recruitment are currently looking for a Housing Complaints Officer to join Ashfield Council on an initial 3-6 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.
Main Responsibilities
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Collate, review, and analyse information relating to expressions of dissatisfaction and formal complaints.
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Acknowledge complaints in writing and support with drafting responses and investigation notes.
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Ensure all complaints are managed in accordance with the Housing Ombudsman Service’s Complaint Handling Code and council policy.
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Support the preparation of complaint information for submission to the Housing Ombudsman Service.
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Maintain accurate and up-to-date records of all complaint cases.
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Contribute to the implementation of learning outcomes, recommendations, and orders resulting from complaints and Ombudsman determinations.
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Work collaboratively with housing teams to identify service improvements and share best practice.
You’ll bring:
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Experience of handling complaints within a social housing or local authority setting.
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Awareness or understanding of the Housing Ombudsman Service’s Complaint Handling Code (desirable).
Please apply with an up to date CV ASAP if this role would be of interest to youBefore You Apply
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