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Housing Customer Service Officer

Job Posted: 3 hours ago

Salary: £ 22.07 - 28.78 / Hour
Job Type: Temporary
Location: Brixton, London

Expire in: a month

Job Description

Housing Customer Service Officer 

Rate of pay: £22.07 PAYE or £28.78 Umbrella
 Job Type: Temporary Contract 
 Location: Brixton, Islington & Southwark (flexibility to work across multiple sites required)
 Working Pattern: Fully site-based (no hybrid working)

The Role

We are recruiting for a Customer Services Officer to support sheltered housing and schemes across Brixton, Islington and Southwark. This is a front-facing customer service role, providing support to residents, managing enquiries, handling administrative tasks, and helping ensure schemes operate efficiently.

The successful candidate must be able to travel between sites as required.

Key Responsibilities

Deliver excellent customer service and respond to resident enquiries professionally and efficiently.
Provide cover across sheltered housing schemes when required.
Log service requests and maintain accurate records on housing management systems.
Process payments for facilities, parking, fobs, and guest accommodation.
Handle correspondence, complaints, and resident communications.
Carry out property and guest flat viewings when required.
Manage keys and access fobs, ensuring accurate records are maintained.
Support resident meetings, events, surveys, and engagement activities.
Undertake general administrative duties including filing, minute-taking, and maintaining records.
Work closely with colleagues, contractors, and external agencies to ensure residents receive an excellent service.Skills & Experience

Previous experience in customer service, housing, sheltered housing, or a similar environment.
Strong communication and interpersonal skills.
Good administrative and organisational abilities.
Experience handling enquiries and resolving customer issues.
Confident using IT systems and maintaining accurate records.
Ability to work independently and manage a varied workload.
Understanding of safeguarding and health & safety principles would be advantageous.Please note: This role is fully site-based and does not include welfare checks or the completion of support plans.

To apply for this Housing Customer Services Officer position, please submit your CV detailing your relevant experience

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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