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Housing Inclusion Project Officer
Job Posted: 6 days ago
Salary: £ Competitive
Job Type: Contract
Location: SG17 5TQ
Expire in: 21 days
Job Description
Housing Inclusion Project Officer
Location: Priory House, Monks Walk, Chicksands, Shefford, SG17 5TQ
Start Date: ASAP
Contract Duration: 9+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 17.00 per hour
Job Ref: OR10633
Responsibilities
Maximize the potential of new housing schemes for council tenants aged 55 and above by promoting awareness through various communication channels in collaboration with the communications team.
Serve as a point of contact for individuals interested in the new housing schemes.
Provide advice on affordability and strategies for income maximization.
Facilitate visits and viewings of the housing schemes.
Coordinate with operational teams to ensure smooth, expedited application, assessment, and move-in processes, contributing additional capacity as needed.
Engage in face-to-face and telephone interactions with tenants, listening to their housing concerns and aspirations, and liaising with operational teams to address issues raised.
Record outcomes of interactions accurately, using insights to inform housing stock decisions for the next 2-5 years.
Support customers in a Supported Housing scheme, promoting independence and community reintegration, while managing sensitive lets due to neighborhood considerations.
Cover absences in teams handling risk assessment and support for housing service customers who have experienced Domestic Abuse, as well as managing Housing First dwellings for individuals with a history of rough sleeping.
Adapt to evolving role responsibilities in response to operational pressures and insights, focusing on housing-management project work to enable change and optimize resource use.
Person Specification
Experience in housing management.
Ability to build and manage relationships with colleagues, customers, and advocates.
Capacity to understand allocation criteria for new schemes following induction and training.
Expertise in assessing affordability and providing income maximization advice is advantageous.
Skill in managing expectations and communicating difficult information with clarity and respect.
Ability to support customers, make referrals to internal and external agencies, and guide them to relevant services.
Competence in identifying individuals in crisis and experience with safeguarding procedures.
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