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Housing Income Officer
Job Posted: 13 hours ago
Salary: £ Competitive
Job Type: Contract
Location: St Albans, Hertfordshire
Expire in: a month
Job Description
Housing Income Officer
Location: Civic Centre, AL1 3JE
Start Date: ASAP
Contract Duration: 2+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 19.81 per hour
Job Ref: (phone number removed)
Job Responsibilities
Ensure income maximization by dealing with tenants in rent or service charge arrears, taking necessary actions such as court referrals, and representing the council in court.
Address breaches of tenancy, including nuisance, subletting, or anti-social behavior, and liaise with legal representatives as needed.
Promote and develop resident involvement and participation by organizing meetings, estate walkabouts, and ensuring compliance with Local Offers.
Manage anti-social behavior cases, coordinating with relevant teams such as the Police Safer Neighbourhood Team and the Council's Community Protection Team.
Handle management aspects of void and pre-void properties, including signing up new tenants and conducting follow-up visits.
Perform general tenancy management functions, including investigating requests for mutual exchanges, successions, and assignments.
Maintain and update correspondence, written and IT records efficiently, and manage queries from Councillors and external organizations.
Manage estates according to health and safety and fire regulations, ensuring prompt removal of hazardous items.
Person Specification
Educated to degree level or with 3 years equivalent experience in Social Housing or Housing Services.
GCSE grades A-C in Maths and English.
BTEC or equivalent in Housing Studies or similar.
Excellent knowledge of housing law, landlord and tenant law, and legal procedures relating to tenancy management, income management, and debt recovery.
Understanding of Equal Opportunities Policies and knowledge of tenant involvement and participation options.
Working knowledge of IT systems, including MSOffice, particularly Word, Excel, and Outlook.
Experience in social housing service provision, requiring assessment of information and justifiable actions.
High-quality communication and interpersonal skills to influence and negotiate at all levels.
Commitment to tenant involvement and consultation, with experience in handling estate management issues.
Experience working within policies and procedures, providing input into policy development and improvements.
Previous experience advising and negotiating with tenants and leaseholders to ensure adherence to legal obligations.
Experience managing focus groups and contributing suggestions to improve service delivery.
Experience analyzing customer feedback data to identify trends and support decision-making.
Previous experience representing the Council in Court, presenting cases, and cross-examination.
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