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Housing Info & Advice Worker
Job Posted: 3 days ago
Salary: £ 14.8 - 16.72 / Hour
Job Type: Permanent
Location: Warwick, Warwickshire
Expire in: 25 days
Job Description
Temporary to Permanent or Permanent OpportunityFull-time | Office-based with travel | Driving licence required
Your new company
You'll be joining a dynamic and community-focused organisation that delivers vital support services across South Warwickshire. This charity is committed to empowering individuals aged 25 and over by providing accessible, low-level advice and guidance to help them maintain their independence and improve their housing situations. With a strong emphasis on equality, inclusion, and person-centred support, this is a rewarding opportunity to be part of a team making a real difference.
Your new role
As an Information and Advice Worker, you'll be the first point of contact for individuals seeking support with accommodation-related issues. You'll deliver brief interventions through a variety of channels including drop-in hubs, virtual sessions, phone, email, and video calls. Your key responsibilities will include:
Conducting initial assessments and providing short-term advice
Supporting individuals with housing, budgeting, benefits, and signposting to relevant services
Coordinating support plans and referring to longer-term services where needed
Maintaining accurate records and contributing to service development
Promoting the service within the community and liaising with external agencies
Supporting reporting and outcome tracking for service commissionersThis is a mobile role with an office base and occasional home working available by agreement.
What you'll need to succeed
To be successful in this role, you'll need:
A full UK driving licence and access to a vehicle
Experience supporting vulnerable individuals or relevant personal experience
Strong communication and interpersonal skills
The ability to work independently and as part of a team
A trauma-informed and psychologically aware approach to support
Good IT skills and the ability to maintain accurate records
A flexible, empathetic, and proactive mindsetAn NVQ/QCF Level 2 or 3 in a social care field is desirable but not essential.
What you'll get in return
A supportive and inclusive working environment
Opportunities for training, development, and career progression
£25,760 annual salary
The opportunity to make a real impact in the local community
Mileage reimbursement and flexible working options
Employee care support scheme
Pension
Volunteering opportunities
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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