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Housing Officer

Job Posted: 8 days ago

Salary: £ 32,000 - 40,000 / Annum
Job Type: Permanent
Location: Bristol

Expire in: 19 days

Job Description

An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across the area. You will play a key role in delivering high-quality frontline housing management services within the community.

 Most of your time will be spent out on patch conducting visits, inspections, and resident appointments, with the flexibility to complete administrative tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch.

 Key Responsibilities of a Housing Officer:

Provide day-to-day housing management support across designated neighbourhood patches
Carry out estate inspections, home visits, and resident appointments
Manage tenancy-related casework, ensuring accurate and timely record keeping using housing systems and CRM tools
Complete administrative duties efficiently alongside community-based work
Work collaboratively with colleagues and partner agencies to deliver effective housing services
Investigate and manage anti-social behaviour (ASB) cases, taking appropriate enforcement action where required
Support tenants with tenancy sustainment, including sign-ups, welfare support, and signposting to relevant services
Monitor and manage rent accounts, working with income teams to prevent and address arrears
Identify safeguarding concerns and make appropriate referrals in line with organisational policiesIdeal Candidate:

Experienced Housing or Neighbourhood Officer with strong knowledge of frontline tenancy management
Able to work independently and manage a varied workload with minimal supervision
Confident working in the community and engaging with residents face-to-face
Experience using housing management systems or CRM platforms (e.g. Orchard, Microsoft Dynamics, or similar)
Well organised, with the ability to balance visits, casework, and administrative responsibilities
Full UK driving licence and willingness to travel across patchBenefits of this Housing Officer role:

Competitive salary (dependent on experience)
Hybrid working arrangement
25 days annual leave plus bank holidays (increasing annually up to 30 days)
Option to buy or sell annual leave
3 additional wellbeing days plus 2 paid volunteering days
Generous matched pension scheme up to 12%
Life assurance (4x salary)
Enhanced maternity, paternity, and adoption pay
Options for private medical insurance, dental cover, and critical illness cover
Wellbeing benefits including gym membership discounts and access to a 24/7 virtual GP serviceIf this Housing Officer role is of interest, please apply or contact (url removed)

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