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Housing Officer
Job Posted: 31 minutes ago
Salary: £ 25 - 25 / Hour
Job Type: Contract
Location: Essex
Expire in: a month
Job Description
We're recruiting an experienced and proactive Housing Officer to deliver high-quality tenancy and estate management services. This is a key role in ensuring sustainable tenancies, tackling tenancy breaches, and supporting residents to maintain safe and secure homes.
The role requires you to be on site / in office 4 days a week.
The Role
·Manage a caseload of tenancies, providing advice and support to residents to help them sustain their homes.
·Investigate and resolve tenancy management issues including anti-social behaviour, neighbour disputes, harassment, and breaches of tenancy conditions.
·Carry out estate inspections and tenancy audits, identifying and resolving health, safety, and environmental issues.
·Act as the main point of contact for tenants and leaseholders, delivering a customer-focused service.
·Work with partners, contractors, and internal teams to resolve tenancy and estate-related issues quickly and effectively.
·Ensure records are accurate, accessible, and kept up to date in line with policies and procedures.
·Support new tenants during sign-ups, providing advice and signposting to other support services as needed.
·Manage mutual exchanges, successions, and tenancy changes in accordance with housing law and policy.
·Liaise with tenancy support officers and team leaders on complex or sensitive cases.
·Contribute to performance monitoring by maintaining accurate statistical information and ensuring service targets are met.
Key Requirements
·Previous experience in housing management within a local authority, housing association, or similar environment.
·Strong knowledge of tenancy and landlord legislation, including dealing with ASB and tenancy breaches.
·Excellent communication skills, with the ability to engage with a wide range of residents and stakeholders.
·Experience of working collaboratively across teams and external agencies.
·Strong organisational skills with the ability to manage competing priorities and deadlines.
·Willingness to work flexibly, including occasional evenings and weekends to attend resident meetings.
·A driving licence and access to a vehicle (or alternative transport arrangements) desirable.
What you need to do now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed)
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting usBefore You Apply
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