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Housing Options Officer (Single and Complex Needs)

Job Posted: 16 days ago

Salary: £ 38,009 - 41,506 / Annum
Job Type: Contract
Location: Hertford

Expire in: 12 days

Job Description

Housing Options Officer (Single and Complex Needs)

Number of Positions: 1

Contract Type: Fixed Term

Contract Details: FTC ending 31/3/2029

Working Hours: 37

Salary: £38,009 to £41,506 (inclusive of local weighting)

Job Category: Housing

Location: Wallfields, Peggs Lane

Reference: eastherts/TP/4710/182

Are you a committed, enthusiastic and resilient housing professional who enjoys a fulfilling role in a customer-focused environment?

We are looking for someone like you to join our team! If we are a good fit for you, you will have the opportunity to prevent and relieve homelessness for customers with more complex needs, assisting customers through all stages of the homelessness process. 

Please note this is a fixed-term position, ending on 31/3/2029.

What will you be doing?

In this role, you will:

- work within the Homelessness Reduction Act 2017 to give advice and assistance to customers in housing need to prevent or relieve their homelessness
- undertake and support the assessment of those sleeping rough in the area through outreach
- determine homeless applications
- ensure that customers are kept informed at all stages, and issue written notifications of all decisions made

About you

As an ideal candidate, you will have:

- drive and commitment to preventing homelessness 
- excellent communication and negotiation skills, enabling you to deal with complex clients, often in emotional and stressful situations
- knowledge of homelessness legislation
- strong organisation and time management skills 
- previous experience of working in a collaborative way to solve problems and achieve positive outcomes for customers

What can we offer you?

- Opportunities for growth and cross-department working, learning new skills and service areas
- 26-29 days’ annual leave, rising to 34 days with 5 years' local government service
- Usage of our e-fleet during business hours for business-related visits
- Employee well-being programme
- Employee events group
- Regular opportunities to socialise with other teams within the council
- Flexible working arrangements, including flexi-time
- Up to 50% working from home for eligible posts
- Free parking in our offices and select council-owned car parks during business hours
- Access to wellbeing and occupational health schemes such as the Employee Assistance Programme (EAP)
- Local Government pension scheme
- Discounts at council-owned leisure centres
- Opportunity to network with colleagues across councils in Hertfordshire and the East of England
- Professional environment where your career path really matters, and your development is supported by the organisation

How to apply

For an informal discussion about the role, please contact Christine Nelson.

Closing date: 9 May 2026 at midnight.  

Interviews will be held week commencing the 18 May 2026.

We, as a council, are ambitious. To find out more about our ambitions and what it’s like working at East Herts, hear from our employees on our careers site.

We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.

Find out more about our disability confident scheme on our website

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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